Okura Garden Hotel Shanghai, Shanghai

The service was excellent. I will back stay again.

Very nice hotel. Very convenient location. Very friendly staff. Very happy customer!

The hotel is a mixed bag of old and new; great and not so great. Check in process - terrible. I waited in line for at least 30 minutes with average customer help time around 15 min. General service - service staff in the halls greeted you, like they would in Japan. Lounge food - the pastries and ice cream in the lobby area were very old. You can tell by its color that the food is not fresh. Rose Cafe - food is OK. Wait service was good. Cook service was bad. The cooking staff, especially at the egg cooking area during breakfast, was pretty rude. She basically greeted me with an annoyed face and asked "what do you want" Room - overall looked a bit old, but the great amenities. Nice washlet, great quality showers, nice fixtures. The bed was VERY comfortable. Room cleaning staff - Excellent! They were very proactive. I left a do-not-disturb sign. When I walked back to my room, they noticed and asked if I needed anything. Concierge - so so helpful. Asked for directions and they said they don't know. Blah! Install a robot instead. My interpretation - Seeing the name Okura, you'd expect great service, but the service was inconsistent. I think it might have to do with the training. At some hotels, the staff seem to love their job, I did not feel that here and it shows through its customer service. The effort to upgrade rooms is commendable. Great job on the room amenities. Hotel is positioned as a mass-tourist hotel and not for business customers.

Excellent. Had not been there in 8 yrs and still excellent and charming

Pro: Great location, good service, room with a garden view, comfortable bed, free parking, gift shops, PH bar and a few restaurants. Cons: None I will go back.