We booked through Expedia for early July and selected the "pay upon arrival" option. Two weeks before our stay, the hotel asked us to pay in advance because there wouldn't be staff onsite at check-in. After explaining that we had budgeted to pay on arrival, they kindly honored our original reservation terms.
The location is the hotel's biggest asset. It's tucked beside a peaceful cemetery, which we thought added to its charm. The late-19th-century building has been beautifully renovated, includes an Italian bistro, and is surrounded by trees and a nearby park.
A tip for future guests: don't take the tram with luggage like we did. It's a 10–15 minute walk to the hotel. Instead, use the bus that stops right outside.
Check-in was simple using lockboxes and instructions sent by message. Be aware there is no elevator, so you'll need to carry luggage upstairs. Our king bed was comfortable, the A/C worked great, and the shower had excellent water pressure with a handheld attachment. Housekeeping refreshed the room daily. The only minor issues were a wobbly table, one bathroom light that was out, and we would have appreciated a couple more pillows.
Overall, this was a wonderful stay for my husband and me. We'd happily stay here again.