Lake Kivu Serena Hotel

Property class: 4
Gisenyi beachfront hotel with spa and outdoor pool

Choose dates to view prices

Enjoy your visit to Gisenyi with a stay at Lake Kivu Serena Hotel. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Lake Restaurant, which serves British cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a fitness center, and a terrace.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
$231 nightly
The total price is $279
Oct 31 - Nov 1
Total with taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a desk with a television, and a chair.

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, Pool View

A hotel room with a large bed, a television, a desk, and a chair.

Superior Room, Pool View

9.0 out of 10
Wonderful
(7 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

A hotel room with a sofa, armchairs, a dining table, a television, and framed pictures on the wall.

Junior Suite, 1 King Bed, Lake View

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Kivu Lake - 3 min walk - 0.3 km
  • Gisenyi Beach - 5 min walk - 0.5 km
  • Rwanda Tourism University College - 2 min drive - 2.3 km
  • Université Libre de Kigali - 3 min drive - 2.3 km
  • Nyamyumba Hot Springs - 9 min drive - 8.2 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 63 miles/101.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Rosta - ‬6 min drive
  • ‪Barbcue - ‬3 min drive
  • ‪Salt and Pepper Restaurant - ‬4 min drive
  • ‪Steven shop - ‬5 min drive
  • ‪Pamoja - ‬4 min drive

About this property

Lake Kivu Serena Hotel

  • Enjoy your visit to Gisenyi with a stay at Lake Kivu Serena Hotel. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Lake Restaurant, which serves British cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a fitness center, and a terrace.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 30 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

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Reviews

Lake Kivu Serena Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was excellent with a great selection of fruits and juice. (4 reviews)
  • Restaurant and bar services were fantastic with great food. (3 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Lake view
Service staff

Reviews

Verified review

10/10 Exceptional

Great place to stay! Excellent customer service. Will definitely stay again.
Verified review

10/10 Exceptional

Wonderful hotel and staff.
Verified review

6/10 Good

Set on a beautiful spot
Verified review

10/10 Exceptional

Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back.
Verified review

10/10 Exceptional

Beauty meets fantastic service

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Verified review

10/10 Exceptional

It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back
Verified review

8/10 Very good

A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.
Hotel Building
View from Restaurant
Verified review

10/10 Exceptional

The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Verified review

6/10 Good

Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Verified review

10/10 Exceptional

Best place, best staff, bwat food we will come again
Verified review

10/10 Exceptional

Clean room and wonderful breakfast
Verified review

10/10 Exceptional

Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Verified review

10/10 Exceptional

Lovely hotel. Very relaxing and ina nice neighborhood.
Verified review

10/10 Exceptional

Beautiful propertyz beautiful town
Verified review

10/10 Exceptional

was on the lake side
Verified review

10/10 Exceptional

Great service
Verified review

10/10 Exceptional

Everything was as expected from a 4 to 5 star hotel.
Verified review

8/10 Very good

Would recommend
Verified review

10/10 Exceptional

The staff are really good. They provide high level customer care.
Verified review

8/10 Very good

Hotel is run down with most in-room amenities in bad shape. Food was decent
Verified review

10/10 Exceptional

I did NOT want to leave…. Thats all I’ll say.
Verified review

10/10 Exceptional

Serena

Magnifique hôtel avec belle vue sur le lac et piscine très agréable. Les repas sont copieux et très bons.
Verified review

10/10 Exceptional

Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen.
Verified review

8/10 Very good

Nice and comfortable
Verified review

8/10 Very good

Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!