Waldhotel by Bürgenstock Lake Lucerne

Property class: 5 and above
Mountain hotel with spa, near Hammetschwand Lift

Choose dates to view prices

Waldhotel by Bürgenstock Lake Lucerne puts you just a 5-minute drive from Hammetschwand Lift. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or hydrotherapy, and Verbena Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
$703 nightly
The total price is $742
Dec 2 - Dec 3
Total with taxes and fees

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Alpine Deluxe Room with Balcony

A modern hotel room with a large bed, a sitting area with a chair and ottoman, a desk with a laptop, a bedside table with a lamp, and a vase of flowers.

Alpine Deluxe Room with Balcony

9.6 out of 10
Exceptional
(14 reviews)
  • Valley view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Alpine Deluxe Room with Terrace

A modern hotel room with a large bed, a bedside table with a lamp, a digital clock, and a mirror reflecting the room.

Alpine Deluxe Room with Terrace

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Alpine Suite

A hotel room with a bed, a desk, a chair, and a view of a forested hill.

Alpine Suite

  • Valley view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Serenity Suite

A modern hotel room with a sofa, a bed, a small table, and a bedside table with a lamp.

Serenity Suite

  • Valley view
  • 1560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Vitality Suite

A hotel room with a bed, a green sofa, a desk, and a chair.

Vitality Suite

  • Valley view
  • 1625 sq ft
  • Sleeps 4
  • 2 King Beds OR 4 Large Twin Beds

Similar properties

A rooftop infinity pool with a glass balustrade, a stone wall, and a cityscape view at dusk.
Bürgenstock Hotel & Alpine Spa
Ennetbuergen
  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
9.6 out of 10, Exceptional, 347 reviews
$1,177 nightly
The price is $1,234
Nov 23 - Nov 24
Total with taxes and fees
Bürgenstock Hotel & Alpine Spa
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About the neighborhood

Map
Bürgenstock 30, Ennetbuergen, NW, 6363

What's nearby

  • Hammetschwand Lift - 11 min drive - 1.8 km
  • Burgenstock - 11 min drive - 1.8 km
  • Chapel Bridge - 28 min drive - 21.6 km
  • KKL Lucerne - 28 min drive - 21.9 km
  • Swiss Transportation Museum - 31 min drive - 24.0 km

Getting around

  • Zurich Airport (ZRH) - 75 min drive
  • Stansstad Station - 14 min drive
  • Hergiswil Station - 17 min drive
  • Alpnachstad PB Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lakeview Bar & Lounge - ‬2 min walk
  • ‪S‘Buffet - Beck-Away - Bistro - Bar - ‬12 min drive
  • ‪Seerestaurant Schlüssel - ‬10 min drive
  • ‪AIOLA al Porto - ‬10 min drive
  • ‪Burger King - ‬11 min drive

About this property

Waldhotel by Bürgenstock Lake Lucerne

  • Waldhotel by Bürgenstock Lake Lucerne puts you just a 5-minute drive from Hammetschwand Lift. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or hydrotherapy, and Verbena Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 137 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Supervised childcare*

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (CHF 40 per night)
    • Onsite valet parking (CHF 40 per night)
    • Onsite extended parking (CHF 40 per day)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

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Reviews

Waldhotel by Bürgenstock Lake Lucerne Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered delicious food, a great selection of healthy options, and exceptional service. (7 reviews)
  • Breakfast was amazing with a great selection of healthy options and freshly prepared dishes. (3 reviews)
  • The spa area was great, with excellent service and a wide range of amenities for a relaxing and peaceful experience. (4 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Very nice property to stay. Beautiful Mountain View. Well maintained. I loved the view from the room. Very nice restaurants. Everything is good about this property.
Verified review

10/10 Exceptional

Loved the hiking!
Verified review

10/10 Exceptional

Service was impeccable! The staff were super helpful and friendly and made us feel at home right away. The stay was memorable and this place truly live up to the high standards.
Verified review

10/10 Exceptional

The mountain view was magnificent
Verified review

10/10 Exceptional

Book for the best spa experience

We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.
Verified review

10/10 Exceptional

Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!
Verified review

10/10 Exceptional

I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
Verified review

10/10 Exceptional

Everything was amazing! The food was delicious I never had a meal that wasn’t short of excellent. The hotel was clean, beautiful and relaxing with all the fire places. The staff couldn’t have been nicer. Every one was friendly but the Chef who makes the best omelette was so spot. The head manager Natelie was super friendly and accommodated my every need. Selma salhi Was one of the best servers I ever had. This place is truly a 10 out 10. I’ll be back next Winter with my family!
Verified review

6/10 Good

Majestic stay at Lake Lucern

Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
Verified review

10/10 Exceptional

Beautiful property! Breakfast is amazing, the staff is amazing and the gym is well stacked! Great stay!
Verified review

10/10 Exceptional

Just an amazing place to be
Verified review

10/10 Exceptional

Amazing experience! Beautiful place
Verified review

10/10 Exceptional

Naaaaaaaaaaaaaaaaaaaaaaaa
Verified review

10/10 Exceptional

most beautiful spa ever.
Verified review

10/10 Exceptional

Astonishing hotel. Felt like I was in a dream.
Verified review

10/10 Exceptional

Luxury beyond all else.
Verified review

10/10 Exceptional

First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :)
Verified review

10/10 Exceptional

Pleasant
Verified review

2/10 Poor

got pink eye , rooms old , halls need renovations, service so bad , staff have attitude problems esp gabrielle from the cafe in Burgenstock hotel she was so bad
Verified review

8/10 Very good

Decent hotel

Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.
Verified review

10/10 Exceptional

Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access. The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning.
Verified review

4/10 Fair

Not a 5 star feeling

Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night. We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull.
Verified review

10/10 Exceptional

Alles wunderbar
Verified review

10/10 Exceptional

Ein rundum perfekter Aufenthalt
Verified review

10/10 Exceptional

Unvergessliche Tage im Waldhotel

Wir hatten unseren Aufenthalt im Waldhotel von Herzen genossen. Für uns war es ein traumhafter Urlaub mit einem grandiosen Abschluss mit zwei Nächten in diesem Hotel. Das Service Personal ist sehr aufmerksam und freundlich. Vielleicht gibt es die eine oder andere Unstimmigkeit in der Kommunikation, an welcher man noch arbeiten könnte, aber dennoch sind alle stets bemüht. Unser Zimmer war wundervoll eingerichtet, mit einem sensationellen Blick auf die Alp, viel frische Luft auf dem Balkon und alles tiptop sauber. Für Annehmlichkeiten ist gesorgt. Wir hatten sogar eine sehr persönliche Überraschung auf dem Zimmer. Wir waren sehr dankbar für diese. Auch der Spa lässt keine Wünsche offen. Alles ist vorhanden und man kann sich in Ruhe erholen und entspannen. Das Frühstück und das Abendessen war sehr gut. Die Auswahl bei der Halbpension war nach zwei Abenden eher überschaubar, aber dennoch ausreichend. Es war auf jeden Fall sehr ausreichend und frisch zubereitet. Das Buffet beim Frühstück hatte viele gesunde Optionen. Beim Bestellen einer Speise beim Frühstück gab es beim Toast mit Avocado leider Avocado aus der Dose oder Glas. Dies hätte frisch sein können, als mini Kritik. Der Café schmeckte auch wie aus dem Automaten und war kein Siebträger Café. Das sind allerdings nur Kleinigkeiten. Wir kommen auf jeden Fall sehr gerne wieder ins Waldhhotel und schätzen das Areal um das Bürgenstock sehr.