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Palm Garden Lodge

Photo gallery for Palm Garden Lodge

Garden
Terrace/patio
Standard Double Room, 1 Double Bed | Balcony
View from room
Standard Twin Room | Bed sheets

Overview of Palm Garden Lodge

Palm Garden Lodge

2.5 star property
Beach hotel in Nyayumba with spa, outdoor pool

6.6/10 Good

3 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
Map
Lake shore, Nyayumba, Rubavu

Room options

About this area

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • No name - 12 min drive
  • Sun.n.Sand - 18 min drive
  • Lakeside Restaurant & Beach Bar - 19 min drive
  • One Degree South - 19 min drive
  • Bikini Tam Tam - 19 min drive

About this property

Palm Garden Lodge

Palm Garden Lodge is a great choice for your beach stay in Nyayumba. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in spa services at the spa. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other features include a terrace and a garden.

Languages

English, French, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 8 rooms

Arriving/Leaving

  • Check-in time from 10:00 AM until 10:30 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning
  • Restaurant
  • Bar/lounge
  • BBQs
  • Room service

Services

  • 24-hour front desk
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa

Accessibility

  • In-room accessibility (selected rooms)
  • Grab bar near toilet

Languages

  • English
  • French
  • Swahili

Room amenities

Home comfort

  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Palm Spa. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property does not have lifts.</p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Palm Garden Lodge Gisenyi
Palm Garden Gisenyi
Palm Garden Lodge Hotel
Palm Garden Lodge Nyayumba
Palm Garden Lodge Hotel Nyayumba

Frequently asked questions

Does Palm Garden Lodge offer free cancellation for a full refund?
Yes, Palm Garden Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Palm Garden Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palm Garden Lodge?
Yes, there's an outdoor pool.
Are pets allowed at Palm Garden Lodge?
Sorry, pets aren't allowed.
Is parking offered on site at Palm Garden Lodge?
Yes, there's free self parking.
Is an airport shuttle service offered by Palm Garden Lodge?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Palm Garden Lodge?
You can check in from 10:00 AM - 10:30 AM. Check-out time is 10:30 AM.
What is there to do at Palm Garden Lodge and nearby?
Palm Garden Lodge has a spa and an outdoor pool, as well as a garden.
Are there restaurants at or near Palm Garden Lodge?
Yes, there's an on-site restaurant. Nearby restaurants include No name (3.5 mi), Lakeside Restaurant & Beach Bar (6.6 mi) and One Degree South (6.7 mi).

Reviews

6.6

Good

7.3/10

Cleanliness

7.3/10

Staff & service

6.7/10

Property conditions & facilities

Reviews

2/10 Poor

pathetic, horrid experience
We had a very bad experience there. We had a confirmation for two nights in a dormitory for two adults.. However, on reaching there, they claimed to receive no acknowledgement and said they will allow for one night only. The rate we paid would cover only 1 night. The owner was very rude on the phone and refused to entertain the booking. He said we were welcome to complain to anyone / anywhere. He said he would de list from hotels.uk website.. We had to check out next day and search for another room. The breakfast provided was inadequate and for namesake only..
ussv, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Un personnel très serviable et un service irréprochable
RICHARD, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Le personnel est très accueillant. Nous avons également profité d'un très bon petit déjeuner dans le jardin avec vie sur le lac Kivu.
RICHARD, 1-night romance trip
Verified Hotels.com guest review