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All properties in Cuenca (and vicinity), Azuay, Ecuador

Four Points By Sheraton Cuenca

Pet-friendly Cuenca hotel with indoor pool, connected to the convention center

  • Free local cuisine breakfast and free WiFi
From
$89

Image gallery

  • Indoor Pool
  • Indoor Pool
  • Indoor Pool
  • Indoor Pool
  • Indoor Pool
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1 / 64Indoor Pool
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca (and vicinity), 010169, Ecuador
8.8.Fabulous.
  • General it was good, only the food wasn’t too good

    Jun 25, 2021

  • This is an excellent hotel in Cuenca. Its clean, in a safe area next door to the mall del…

    May 31, 2021

See all 111 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Shopping
Convenient
Easy parking
Quiet
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 120 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Free airport shuttle
  • Health club

For families

  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • Mall del Rio - 5 min walk
  • Museum of Metals - 17 min walk
  • Mirador de Turi - 19 min walk
  • Cuenca Botanical Garden - 24 min walk
  • Alejandro Serrano Aguilar Stadium - 29 min walk
  • Cuenca Municipal Planetarium - 32 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 King Bed, Non Smoking
  • Classic Room, 2 Queen Beds, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking

What’s around

Landmarks

  • Mall del Rio - 5 min walk
  • Museum of Metals - 17 min walk
  • Mirador de Turi - 19 min walk
  • Cuenca Botanical Garden - 24 min walk
  • Alejandro Serrano Aguilar Stadium - 29 min walk
  • Cuenca Municipal Planetarium - 32 min walk
  • Inter-American Center of Popular Arts - 33 min walk
  • Sombrero Museum - 34 min walk
  • University of Cuenca's Orchid Garden - 35 min walk
  • Museum of the Aboriginal Cultures - 36 min walk
  • Casa de los Arcos Art Museum - 1.9 mi / 3 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 22 min drive
  • Free airport shuttle
map
See on map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca (and vicinity), 010169, Ecuador

At a glance

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 1 per room (up to 20 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free local cuisine breakfast daily
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Steam room
  • Health club
  • Sauna

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2017
  • Elevator
  • ATM/banking
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Closed-captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Roll-in shower
  • Transfer shower
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • Four Points Sheraton Cuenca Hotel
  • Four Points Sheraton Cuenca
  • Four Points By Sheraton Cuenca Hotel
  • Four Points By Sheraton Cuenca Cuenca
  • Four Points By Sheraton Cuenca Hotel Cuenca

Optional extras

Rollaway beds are available for USD 30.0 per day

Pets are allowed for an extra charge of USD 30 per pet, per stay

Service animals exempt from fees

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Tourism fee: USD 1.68 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Four Points By Sheraton Cuenca does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 20 lbs per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
  • Yes, there's an onsite restaurant that offers Latin American cuisine. Nearby restaurants include Facecook (13-min walk).
  • Yes, a free airport shuttle is available.
  • Four Points By Sheraton Cuenca has an indoor pool and a sauna, as well as a steam room.
8.8.Fabulous.
  • 2.0.Poor

    Good place worse service ever. They forgot about our breakfast, me and my group of 10 people lost 300 dollars because they just forgot about their jobs

    Miguel, 2 night trip with friends, Dec 11, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This place is very welcoming , celebrated my 9 month marriage and they made the diner food and lounge area perfect !

    victoria, 1 night trip, Jul 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This hotel is EXCELLENT. The location to downtown is not too far about $2 taxi cost plus mall just downstairs across the streets. People are very very very nice. Superb love, love, love this place. We will highly recommended to anyone. Indoor pool is very warm plus Sauna is a Must. Every thing in this hotel including costumer service is Excellent. Breakfast is delicious and lots of choices. Our room us big for 2 kids 2 adults very clean and very good people. Thanks for everything. God bless.

    AlphaJ., 4 night family trip, Feb 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel. Comfortable and clean. Staff very friendly and offered very good service.

    Yvonne, 4 night family trip, Dec 30, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The staff and service were excellent! On the negative side, the rooms and building is not sound

    2 night trip, Nov 1, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Good location right in front of Mall del Rio. Management must work on providing better service and stop the "nickel and dime" approach. The hotel provided 2 waters for our 8 day stay. Absurd.

    Carl, 10 night family trip, Aug 30, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The hotel is nice and located next to a mall. The staff was excellent and always eager to help. The rooms are large and the beds are very comfortable. Restaurant had several culinary options and very good breakfast. What I didn’t like is that my room (odd number on 7th fl) was facing the highway and the noise didn’t allowed me to get a decent sleep. There is construction going on which I understand is to replace the windows with soundproofing windows. I will try them again on my next trip.

    1 night business trip, Aug 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice Hotel. I will stay next time I have to visit Cuenca

    JuanchoLeon, 3 night family trip, Aug 1, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff the best!!! Great location and convenient. The breakfast was awesome.

    4 night family trip, Jul 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I love location and breakfast, didn't like that there was no entertainment in the premises, like music.

    3 night family trip, May 21, 2019

    Verified Expedia guest review

See all 111 reviews