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All properties in Cuenca (and vicinity), Azuay, Ecuador
1 room, 2 adults

Four Points By Sheraton Cuenca

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca (and vicinity), 010169, Ecuador

Pet-friendly Cuenca hotel with indoor pool, connected to the convention center
  • Free local cuisine breakfast and free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Good place worse service ever. They forgot about our breakfast, me and my group of 10…Dec 11, 2020
  • This place is very welcoming , celebrated my 9 month marriage and they made the diner…Jul 1, 2020

Four Points By Sheraton Cuenca

from $75
  • Classic Room, 1 King Bed, Non Smoking
  • Classic Room, 2 Queen Beds, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking

What’s around Four Points By Sheraton Cuenca

Landmarks

  • Mall del Rio - 5 min walk
  • Museum of Metals - 17 min walk
  • Mirador de Turi - 19 min walk
  • Cuenca Botanical Garden - 24 min walk
  • Alejandro Serrano Aguilar Stadium - 29 min walk
  • Cuenca Municipal Planetarium - 32 min walk
  • Inter-American Center of Popular Arts - 33 min walk
  • Sombrero Museum - 34 min walk

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 21 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets allowed (dogs and cats only)*

  • 1 per room (up to 40 lbs)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking and van parking on site

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Free local cuisine breakfast daily
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Steam room
  • Health club
  • Sauna
Working away
  • 24-hour business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built - 2017
  • Elevator
  • ATM/banking
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Closed-captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Low-height counters/sink
  • Grab bar - near toilet
  • Roll-in shower
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Four Points By Sheraton Cuenca’s small print

Also known as

  • Four Points Sheraton Cuenca Hotel
  • Four Points Sheraton Cuenca
  • Four Points By Sheraton Cuenca Hotel
  • Four Points By Sheraton Cuenca Cuenca
  • Four Points By Sheraton Cuenca Hotel Cuenca

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: USD 1.68 per accommodation, per night

Optional extras

Rollaway beds are available for USD 20.0 per day

Pets are allowed for an extra charge of USD 24.40 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Four Points By Sheraton Cuenca

  • Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?
    Yes, Four Points By Sheraton Cuenca does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Four Points By Sheraton Cuenca?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is there a pool at Four Points By Sheraton Cuenca?
    Yes, there's an indoor pool.
  • Are pets allowed at Four Points By Sheraton Cuenca?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 24.40 per accommodation, per stay. Food and water bowls are available.
  • What are the check-in and check-out times at Four Points By Sheraton Cuenca?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Four Points By Sheraton Cuenca?
    Yes, there's an onsite restaurant that offers Latin American cuisine. Nearby restaurants include Facecook (13-min walk).
  • Is airport shuttle service offered by Four Points By Sheraton Cuenca?
    Yes, a free airport shuttle is available.
  • What is there to do at Four Points By Sheraton Cuenca and nearby?
    Four Points By Sheraton Cuenca has an indoor pool and a sauna, as well as a steam room.

Recent reviews

Fabulous 8.8 From 110 reviews

Exceptional 10.0
This hotel is EXCELLENT. The location to downtown is not too far about $2 taxi cost plus mall just downstairs across the streets. People are very very very nice. Superb love, love, love this place. We will highly recommended to anyone. Indoor pool is very warm plus Sauna is a Must. Every thing in this hotel including costumer service is Excellent. Breakfast is delicious and lots of choices. Our room us big for 2 kids 2 adults very clean and very good people. Thanks for everything. God bless.
AlphaJ., us4 night family trip
Exceptional 10.0
Nice hotel. Comfortable and clean. Staff very friendly and offered very good service.
Yvonne, us4 night family trip
Very Good 8.0
The staff and service were excellent! On the negative side, the rooms and building is not sound
us2 night trip
Fair 4.0
Good location right in front of Mall del Rio. Management must work on providing better service and stop the "nickel and dime" approach. The hotel provided 2 waters for our 8 day stay. Absurd.
Carl, us10 night family trip
Very Good 8.0
The hotel is nice and located next to a mall. The staff was excellent and always eager to help. The rooms are large and the beds are very comfortable. Restaurant had several culinary options and very good breakfast. What I didn’t like is that my room (odd number on 7th fl) was facing the highway and the noise didn’t allowed me to get a decent sleep. There is construction going on which I understand is to replace the windows with soundproofing windows. I will try them again on my next trip.
us1 night business trip
Exceptional 10.0
Very nice Hotel. I will stay next time I have to visit Cuenca
JuanchoLeon, us3 night family trip
Exceptional 10.0
Staff the best!!! Great location and convenient. The breakfast was awesome.
us4 night family trip
Exceptional 10.0
I love location and breakfast, didn't like that there was no entertainment in the premises, like music.
us3 night family trip
Very Good 8.0
The bed was so good, but the service not. The pool was cold and the 24hrs room service, it wasn´t available.
luis, us1 night business trip
Exceptional 10.0
The service at this hotel has by far exceeded the service we’ve received at 5 stars brand such as the Ritz, Conrad, etc.... I was taken back by the level of service provided by this team, AMAZING!!
L.Ordoñez, us7 night business trip

Four Points By Sheraton Cuenca