Murum Hotel is located inside Diocletian’s Palace in Split. We booked through Hotels.com, and while the hotel’s messages were accessible via the platform, communication was limited because our email address could not be shared directly. As a result, Murum attempted to contact us to offer luggage assistance and directions before arrival, but we did not receive the message while we were already traveling in Germany. Unfortunately, this led to a very difficult arrival experience. We ended up carrying two large suitcases and carry-on luggages through multiple stairways and narrow, confusing paths inside the old town. When we finally arrived, we were warmly welcomed by Lydia (short-haired), who handled our frustration with great professionalism and calmness. She explained that the hotel had indeed tried to reach us in advance to arrange luggage assistance, but communication had to go through Hotels.com. Her kindness and composed manner immediately helped ease our stress. The rest of the staff during our stay were also excellent. Our room was beautiful, it was efficiently designed with enough space for four suitcases and backpacks. It beautifully combined original stone and brick architecture with modern amenities. Breakfast was generous and of high quality. Murum Hotel delivered an outstanding experience overall, we highly recommend it. The hotel’s location is excellent once you know the access point. The Eastern (Silver) Gate is the most convenient entry.