Carlota Sustainable Design Hotel

Property class: 4
Boutique hotel with spa, near Independence Square

Choose dates to view prices

Carlota Sustainable Design Hotel features a rooftop terrace and puts you just steps from Independence Square and Carondelet Palace. Guests can indulge in massages at the spa, and Regional cuisine is served at Bistro, which is open for breakfast, lunch, and dinner. This boutique hotel also features a bar/lounge, a snack bar/deli, and a terrace. The property is just a short walk to public transportation: San Francisco Station is 4 minutes away.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking available
  • Free WiFi
  • Connecting rooms available
  • Bar
$207 nightly
The total price is $229
Oct 29 - Oct 30

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

A hotel room with a bed, a large mirror, a wardrobe, and a wall with a geometric pattern.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Room

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Loft

A dining area with a dark wooden table, white chairs, and a geometric-patterned wall.

Classic Loft

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Benalcázar N6-26 y Mejía, Quito, Pichincha, 170130

What's nearby

  • Independence Square - 2 min walk - 0.2 km
  • Carondelet Palace - 2 min walk - 0.2 km
  • Catedral Metropolitana de Quito - 5 min walk - 0.5 km
  • St. Francis Catholic Church - 5 min walk - 0.5 km
  • Basilica of the National Vow - 8 min walk - 0.7 km

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 66 min drive
  • Chimbacalle Station - 8 min drive
  • Tambillo Station - 23 min drive
  • San Francisco Station - 4 min walk
  • La Alameda Station - 20 min walk
  • El Ejido Station - 27 min walk
  • Area shuttle (surcharge)

Restaurants

  • ‪Hasta la vuelta Señor - ‬2 min walk
  • ‪Vista hermosa - ‬1 min walk
  • ‪Runa Tulpa Andina - ‬5 min walk
  • ‪Mote Colonial - ‬5 min walk
  • ‪La Caponata - ‬5 min walk

About this property

Carlota Sustainable Design Hotel

  • Carlota Sustainable Design Hotel features a rooftop terrace and puts you just steps from Independence Square and Carondelet Palace. Guests can indulge in massages at the spa, and Regional cuisine is served at Bistro, which is open for breakfast, lunch, and dinner. This boutique hotel also features a bar/lounge, a snack bar/deli, and a terrace. The property is just a short walk to public transportation: San Francisco Station is 4 minutes away.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
12:00pm

Hotel size

    • 12 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite carport
    • Offsite parking nearby (USD 24 per day; reservations required)

Offsite

    • Area shuttle within 1 kilometers*

Other information

    • Smoke-free property

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Reviews

Carlota Sustainable Design Hotel Reviews

9.2

Wonderful

9.8

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant served excellent food, with every meal being fantastic, fresh, and beautifully prepared. (9 reviews)
  • Breakfast at this property was delicious and top-notch. (3 reviews)
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Popular mentions

Service staff
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Reviews

Verified review

10/10 Exceptional

Small thoughtful boutiques hotel with great ambiance and lovely staff.
Verified review

10/10 Exceptional

Lovely locations and place
Verified review

10/10 Exceptional

Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.
Verified review

10/10 Exceptional

Beautiful place to stay

This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Verified review

10/10 Exceptional

Lovely hotel in perfect location. Staff was very attentive and super friendly. The breakfast is amazing!! Make sure you uave enough time for it :) Would definitely stay there again if we were to go back to Quito.
Verified review

10/10 Exceptional

You will be happy there, I was.

This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Verified review

10/10 Exceptional

Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design
Verified review

8/10 Very good

The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful.
Verified review

10/10 Exceptional

I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it. From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you. The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates. Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.
Verified review

6/10 Good

The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent. The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.
Verified review

10/10 Exceptional

Wonderful stay! The hotel exceeded my expectations. The room was clean, comfortable, and beautifully maintained. The staff were welcoming, professional, and always ready to help. The atmosphere was peaceful, and everything was well organized. I truly enjoyed my stay and would happily come back. Highly recommended!
Verified review

10/10 Exceptional

Wonderful place, location, and staff
Verified review

10/10 Exceptional

We loved our stay at Carlota! The rooms are well decorated, the food was amazing, the staff was so kind and helpful. We would definitely recommend this hotel to friends!
Verified review

10/10 Exceptional

Clean and comfortable, friendly and informative staff, centrally located, great restaurant, for what more could one ask?
Verified review

8/10 Very good

Lovely boutique hotel, best to book thru hotel to get breakfast included.
Verified review

8/10 Very good

Beautiful old building, updated nicely. Wonderful hotel and restaurant staff
Verified review

10/10 Exceptional

Great vibe
Verified review

10/10 Exceptional

The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.
Verified review

8/10 Very good

New hotel

New hotel in great location near main plazas. Very European in style with price to match.
Verified review

2/10 Poor

Terrrible
Verified review

10/10 Exceptional

This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!
Verified review

10/10 Exceptional

We had an overall great stay at this hotel. The customer service was truly excellent — the staff was friendly, attentive, and went above and beyond to make us feel welcome. However, there were a couple of issues during our stay. The building uses a solar water heating system instead of gas, and unfortunately there was no hot water for one full day. We weren’t able to shower the night before or the following morning, which was inconvenient. Additionally, the walls are quite thin — when we arrived, a couple next door was arguing and it honestly sounded like they were in the room with us. That said, the staff handled everything professionally and remained amazing throughout. With a few improvements, this place would be outstanding.
Verified review

4/10 Fair

Would not recommend - all style no substance

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.
Verified review

10/10 Exceptional

Excellent staff and restaurant. Area around the hotel though is not the greatest.
Verified review

8/10 Very good

Great location for people interested in Old Town

Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.