The Ritz-Carlton, Macau

Property class: 5 and above
Luxury hotel with full-service spa, connected to a shopping center, near Venetian Macao Casino

Choose dates to view prices

Located just 3.5 mi (5.7 km) from the airport, The Ritz-Carlton, Macau offers a free shuttle at scheduled times. Guests can visit the spa to be pampered with deep-tissue massages, facials, or detox wraps, and Lai Heen, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include a free water park, an outdoor pool, and a lazy river. Public transportation is just a short walk: Pai Kok Station is 8 minutes and Stadium Station is 11 minutes.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premier Suite, 1 Bedroom (Club, Lounge Access)

A hotel room with a large bed, a sitting area, a desk, and a view of the city through the window.

Premier Suite, 1 Bedroom (Club, Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 915 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Carlton, Lounge Access)

A spacious bedroom with a large bed, a bench, a nightstand, and a mirror.

Club Suite, 1 Bedroom (Carlton, Lounge Access)

8.0 out of 10
Very good
(1 review)
  • City view
  • 1076 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

A spacious bedroom with a large bed, a bench, a nightstand, and a mirror.

Suite, 1 Bedroom

  • City view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

A hotel room with a large bed, a sitting area, a desk, and a view of the city through the window.

Premier Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 915 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms (Carlton, Lounge Access)

A hotel room with a large bed, a sitting area, a desk, and a view of the city through the window.

Club Suite, 2 Bedrooms (Carlton, Lounge Access)

  • 1615 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Double Bed

A hotel room with two beds, a desk, and a chair. The room has a large window with a city view.

Suite, 1 Double Bed

  • City view
  • 1916 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

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About the neighborhood

Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853

What's nearby

  • Galaxy Macau Casino - 1 min walk - 0.1 km
  • Rua do Cunha - 6 min walk - 0.5 km
  • Cotai Arena - 9 min walk - 0.8 km
  • Cotai Strip - 14 min walk - 1.2 km
  • Venetian Macao Casino - 17 min walk - 1.4 km

Getting around

  • Macau Intl. Airport (MFM) - 11 min drive
  • Zhuhai (ZUH-Jinwan) - 53 min drive
  • Hong Kong International Airport (HKG) - 62 min drive
  • Zhuhai Station - 19 min drive
  • Pai Kok Station - 8 min walk
  • Stadium Station - 11 min walk
  • Cotai West Station - 12 min walk
  • Free airport shuttle
  • Free area shuttle

Restaurants

  • ‪Cha Bei - ‬3 min walk
  • ‪Passion by Gerard Dubois - ‬12 min walk
  • ‪gaga - ‬11 min walk
  • ‪星巴克 - ‬11 min walk
  • ‪Laurel Restaurant - ‬1 min walk

About this property

The Ritz-Carlton, Macau

  • Located just 3.5 mi (5.7 km) from the airport, The Ritz-Carlton, Macau offers a free shuttle at scheduled times. Guests can visit the spa to be pampered with deep-tissue massages, facials, or detox wraps, and Lai Heen, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include a free water park, an outdoor pool, and a lazy river. Public transportation is just a short walk: Pai Kok Station is 8 minutes and Stadium Station is 11 minutes.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 230 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children's club*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Free airport shuttle from 9 AM to 11 PM

Offsite

    • Free area shuttle

Other information

    • Smoke-free property

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Reviews

The Ritz-Carlton, Macau Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.6

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious and a highlight of the stay. (3 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Very beautiful interior. Suite was amazing. Staff were extremely friendly
Verified review

10/10 Exceptional

Excellent service
Verified review

10/10 Exceptional

Excellent hotel and staff

Excellent hotel. I booked the suite. And didn’t know they included free limousine, 5 free meals per day! It really worth the value. Hotel staff are super super nice. Room are crazy pretty! Excellent amenities. Using the top brand.
Verified review

10/10 Exceptional

fav hotel in china

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Verified review

10/10 Exceptional

The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Verified review

10/10 Exceptional

Excellent service! Stuff is the best.
Verified review

10/10 Exceptional

A great experience.
Verified review

10/10 Exceptional

All workers is very nice and friendly
Verified review

10/10 Exceptional

very good
Verified review

10/10 Exceptional

ホテルマンのサービスがとても良かったです。
Verified review

10/10 Exceptional

十分滿意，服務人員真的很親切，幾乎可以說是面面俱到
Verified review

10/10 Exceptional

최고의 서비스, 청결, View 모두 만족했습니다

더 리츠칼튼 마카오의 모든 서비스와 객실 상태에 대해 크게 만족했습니다. 덕분에 너무나도 좋은 경험과 추억을 만들고 왔습니다. 모든 직원분들이 친절했고, 특히 김우진 담당님께서 직접 쓰신 편지와 선물에 크게 감동했습니다. 주변사람들에게도 마카오를 방문한다면 더 리츠칼튼 마카오를 적극적으로 추천하고 싶습니다. 덕분에 좋은 기억들 만들고 왔습니다. 감사합니다.
Verified review

8/10 Very good

環境寧靜,職員親切 食物質
Verified review

10/10 Exceptional

너무만족합니다! 최고의 호텔이였어요!
Verified review

10/10 Exceptional

私は日本語しか話せませんが、 ゲストリレーションズスタッフ ホテル専属ドライバー クリーニングスタッフ ルームサービススタッフ プールスタッフ レストランスタッフ ドアマン等 リッツカールトンマカオで出会う全てのスタッフがハートフルです。 言葉が通じなくても、翻訳機や筆談などで私たちの意図を理解しようと努めてくれます。(英語で話しかけてくれます。) また、パーソナルサービスも一流で、私たちは何度も何度も感動しました。
Verified review

6/10 Good

按摩浴缸完全壞了,非常非常失望。你一定不會想像到這會發生在此享負盛名的酒店,總之是敗興而返!
Verified review

10/10 Exceptional

服務一流

真係做到賓自如歸 可以臨時想要多個帳幕 可以早啲check in 可以好快回應我要求 早餐好食 唯一係張床唔係太好瞓
如果家庭旅遊有小朋友可以要帳幕
best bathroom
breakfast area
Verified review

10/10 Exceptional

很棒的住宿經驗

非常棒的酒店，人員的服務態度和環境清潔無懈可擊，👍
Verified review

10/10 Exceptional

완벽!!

완벽한 서비스에 감동했습니다
Verified review

8/10 Very good

肉泡很差

房肉的浴袍質地很差 有失望的感覺，可以參考下香港千禧新世界的浴泡 相差很遠
Verified review

10/10 Exceptional

很滿意的一次住宿，無論check in，早上吃早餐，以至check out,職員態度非常好，服務周到！房間亦非常舒適，一定會再入住！
Verified review

8/10 Very good

家庭遊

中秋假期帶同小朋友住宿，酒店員工對小朋友十分友善，服務都很好，小朋友玩得好開心
Verified review

8/10 Very good

酒店整體感覺來說，可以，房間乾淨，舒適！ 但對於一間5星級酒店來說，酒店人員略欠熱情，而泊車的時候，酒店內的代客泊車服務取消，但指引不足，有點不足。
Verified review

10/10 Exceptional

Great service and beautiful hotel

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Verified review

8/10 Very good

房間舒適, 服務好!

很好, 慶祝生日還幫忙做了一些佈置, 還送了一個大蛋糕及紅酒, 很貼心. 只是冰箱不能用, 因此蛋糕及其他食品不能雪藏,較為不便.