SpringHill Suites by Marriott Cleveland Independence, Independence

Overall great hotel

Great hotel. I would stay again. However, I was disappointed that I could not check in until very late. I tried at 4 pm but there were no rooms ready... they said they overbooked... so I had to wait until my evening was over in the City. Didn’t check in until 11 PM. It would have been nice to have everything in the room ready to go when our evening ended.

Rooms were pretty spacious as shown in pictures. For the most part pretty clean, few minor stains in bathroom i didnt like, but we only used this hotel for a 1 night rest stop from NY to Chicago so it was no big deal. The only thing i would say is the lady at front desk was not too friendly or welcoming. Seems she was hiding in the back bc there was no one present none of the times we had to go to the front desk. She also asked if we had already paid for our reservation when she initially started checking us in in a rude manner and i felt offended and confused for her question as if she couldn't see that for herself when indeed i had pre-paid in full.

I’ve stayed here before and I love the location of this hotel. Right off the highway, and close to lots of dining options. The hotel is newer, super clean and comfy and the rooms are a great size. It also comes equipped with internet TV, which is awesome if you want to watch Netflix or Hulu while traveling. Breakfast is pretty good, with hot and cold options. There was a situation on our first night where there were 2 ladies pounding on our neighbor’s door and yelling at around 2am, presumably to get him to open the door. It actually woke me up and just as I was getting ready to call the front desk, one of the employees came up and talked to the ladies. I didn’t hear what was said, but she went back downstairs and this behavior carried on for the next half an hour. Since I was getting absolutely no sleep, I was actually going to call the front desk to come up again, when they suddenly left. Not sure what prompted that, but I was glad I could finally go back to bed. I don’t know what protocol is for dealing with that kind of issue, however I was pretty unhappy about the fact that I was paying to sleep in a room, while people outside my door were allowed to be completely unruly in the middle of the night and keep me up. When I tried to mention it in the morning, the girl at the desk made it like no big deal, which was frustrating because other people at breakfast were complaining too. Better service could have been provided so that was a little disappointing

The hotel got over booked for a stay of four of us so to help accommodate, they gave us two King rooms. Hotel staff was very friendly. Property was spotless. Will stay again!

We checked in and as soon as we got to the room, we noticed that the barn-door style bathroom door was broken. It had fallen off its hinges and would neither open nor close. We asked to either have someone fix it or to move rooms, but maintenance was gone and the hotel was full. We asked what we could possibly do, as we were concerned that the door was dangerous, especially for our children. The front desk employee was extremely rude, even going so far as to tell us that she hadn't broken the door. (Um, no kidding. We didn't think so.) Hotels.com tried to help us with the hotel, but were similarly unsuccessful, and nowhere else in town had availability. So we pushed a heavy sideboard in front of it and tried not to touch it. (No one had much privacy that evening.) The next morning, the assistant manager took care of getting the door fixed and gave us a discount on the night before. Unfortunately the broken door and the rude employee were not the only issues we had. The pool/ hot tub were scummy and there were no towels in the area. Neither night did we have the correct amount of bed linens in our room. (The second night we had not a single pillowcase!) All in all, this hotel had the potential to be a great property - the room was very big and comfortable, the breakfast was nice - but it seems as though employees need to be better trained/supervised to be sure that all jobs are being done properly.

The shower dripped all night and the light was out in the bathroom. We asked for another room and they said they were sold out.

Great breakfast. Large lobby, breakfast seating. Large room. Very modern. Small pool.

Everything was ok except the lack of towels for a family of 5 in a suite. We arrived late at night and had to wait till the next morning for towels. The worst part though was that the showers drain was blocked and the whole bathroom flooded after one shower. And ofcourse we were short on towels... Breakfast was old as well nothing to write about. Room was good and clean. Staff was very polite.

You'll be happy. However, Front desk personnel lacked enthusiasm to apply a price discount for AAA members and essentially penalized me for going thru hotels.com.