I had a couple of issues with the staff there not communicating things properly. Specifically, I had asked the front desk staff about the closest pharmacy. The staff said they would go get the medicine for me, but I was left waiting with no update, until I finally checked on it about an hour later. Turns out, it's against hotel policy to go run an errand like that. Completely understandable, but as soon as they were told they could not follow through on what they told me they would do, I should have been informed so I could go get the medicine I needed for myself. This was the biggest issue I had.
If you stay here, you have to go enjoy the roof top restaurant/bar. Sometimes, they have live music and it's a really nice experience, including great food and drinks.