Everything from horrendous, from the check-in process to non-existent room maintenance and extremely unhelpful staff. I did not know that the unit I was checking into was privately owned, as it doesn't state that anywhere on my itinerary or receipt.
Upon check in, the front desk clerk informed me that I was only booked for one night instead of the three. He absolutely refused to help me and said that since I did not book directly with the hotel, there was nothing he could do. I spent the next 2.5 hours extremely stressed and on the phone with various Expedia agents and hotel property staff to get my situation resolved.
As well, since it was a privately owned suite, I could not get a new room when it was dirty on arrival. There was no room service available, and zero housekeeping. I spoke with various managers on property and none of them were helpful and the front desk staff were extremely condescending and rude.
Would absolutely not recommend anyone stay here unless the terms and conditions were made clear, which in my case was not. Abhorrent!!