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Sheraton Qiandao Lake Resort

Photo gallery for Sheraton Qiandao Lake Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Room, 1 King Bed, Non Smoking, Lake View | Premium bedding, down duvets, minibar, in-room safe
Club Suite, 1 Bedroom, Non Smoking | Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Sheraton Qiandao Lake Resort

Sheraton Qiandao Lake Resort

5-star property
Lakefront hotel in Chun'an with 3 restaurants and water park

8.6/10 Fabulous

60 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700

Room options

About this area

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • The Lotus - 14 min walk
  • Starbucks - 15 min walk
  • Local eating place - 19 min walk

About this property

Sheraton Qiandao Lake Resort

A great choice for a stay in Hangzhou, Sheraton Qiandao Lake Resort features a free kids' club and offers an airport shuttle (available on request) for CNY 7000 per vehicle. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Fishing, one of 3 restaurants, serves regional cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include a water park, an indoor pool and a poolside bar. The breakfast and location get good marks from fellow travellers.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 249 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 5:30 AM
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 6:00 AM to 12:30 AM*

Off-site

  • Area shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • BBQs
  • 24-hour room service

Travelling with children

  • Free children's club
  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Lifeguard on site

What to do

  • Hiking/biking trails
  • Golfing nearby
  • Mountain climbing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Conference space (8073 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Seasonal outdoor pool
  • Water park access (surcharge)
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 37-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Full-sized fridge/freezer
  • Free bottled water
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, 铂SPA. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Fishing – This restaurant specialises in regional cuisine and serves lunch and dinner.
Lobby Lounge – On-site café.
Feast – This buffet restaurant serves breakfast, lunch and dinner.
Yue – This restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • Wired Internet access is available in guest rooms for CNY 80 per day (rates may vary)
  • Wired Internet access is available in public areas for CNY 20 per hour (rates may vary)
  • Buffet breakfast is offered for an extra charge of CNY 158 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 7000 per vehicle (one-way)
  • Local area shuttle and theme park shuttle services are offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 400.0 per night
  • Airport shuttle for children between the ages of 1 and 18 costs CNY 7000 (one-way)

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July to September
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, mobile payments and cash.

Also known as

Sheraton Qiandao
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Hangzhou
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou

Frequently asked questions

Does Sheraton Qiandao Lake Resort offer free cancellation for a full refund?
Yes, Sheraton Qiandao Lake Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Qiandao Lake Resort?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at Sheraton Qiandao Lake Resort on 10 Feb 2023 start from $97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Qiandao Lake Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Qiandao Lake Resort?
Yes, there's an indoor pool, a seasonal outdoor pool and a children's pool.
Are pets allowed at Sheraton Qiandao Lake Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Qiandao Lake Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Sheraton Qiandao Lake Resort?
Yes, an airport shuttle is available from 6:00 AM to 12:30 AM on request. The charge is CNY 7000 per vehicle one-way.
What are the check-in and check-out times at Sheraton Qiandao Lake Resort?
You can check in from 3 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Qiandao Lake Resort and nearby?
Have fun during the warmer months with activities such as hiking. Indulge in a treatment at the spa and soothe your senses in the hot tub. Sheraton Qiandao Lake Resort also has a water park, a sauna and a health club, as well as an arcade and a garden.
Are there restaurants at or near Sheraton Qiandao Lake Resort?
Yes, there are 3 on-site restaurants, featuring regional cuisine. Nearby restaurants include The Lotus (14-min walk) and Starbucks (15-min walk).
Does Sheraton Qiandao Lake Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sheraton Qiandao Lake Resort like?
Sheraton Qiandao Lake Resort is located on the waterfront in Chun'an, a short 2-minute walk from Qiandao Lake. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

8.2/10

Staff & service

8.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Very good

Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Michael Ka Chung, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel near lake
Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Matus, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

will come back
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall is ok, just the check in process a bit slow
Verified Hotels.com guest review

10/10 Exceptional

Great place to visit
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Kevin, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Marc, 3-night trip
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

6/10 Good

Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.
Verified Hotels.com guest review

8/10 Very good

Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.
Verified Hotels.com guest review