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All hotels in Universal City, California, United States of America
1 room, 2 adults

Sheraton Universal Hotel, Universal City

3.5-star3.5 stars
333 Universal Hollywood DriveUniversal CityCA91608United States of America

3.5-star hotel with outdoor pool, near Universal Studios Hollywood®
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.8
Location
Great location
Service
Fantastic service
Value for money
Value for money could be better
Cleanliness
Could use a good cleaning
402See all 402 Hotels.com reviews
From 1,837 reviewsTripAdvisor Traveller Rating

Sheraton Universal Hotel, Universal City

from $181
  • Suite
  • Traditional Room
  • Room, 1 King Bed, Accessible
  • Room, 1 King Bed, Accessible (Roll In Shower)
  • Club Room, 1 King Bed
  • Room, 1 King Bed, Corner
  • Executive Suite, 1 King Bed
  • Room, 1 King Bed, Poolside (Lanai)
  • Room, 2 Queen Beds, Poolside (Lanai)
  • Traditional Room, 2 Double Beds
  • Traditional Room, 1 King Bed
  • Traditional Room, 2 Queen Beds
  • Club Room, 1 King Bed (SW-M)
  • Room, 1 King Bed (SW-M)
  • Room, 2 Double Beds (SW-M)
  • Room, 2 Queen Beds (SW-M)
  • Room, 1 King Bed, Balcony, Pool View (SW-M)
  • Club Suite, 1 Bedroom, Business Lounge Access (SW-M)
  • Club Suite, 1 Bedroom, Business Lounge Access (SW-M)
  • Room, 2 Queen Beds, Balcony, Pool View (SW-M)
  • Junior Suite, 1 King Bed, Business Lounge Access (SW-M)
  • Executive Suite, 1 King Bed, Business Lounge Access (SW-M)
  • Room, 1 King Bed, Corner (SW-M)
  • Club Suite, 1 King Bed, Business Lounge Access, City View (SW-M)
  • Room, Non Smoking (SW-M)

What’s around Sheraton Universal Hotel, Universal City

Landmarks

  • Universal Studios Hollywood® - 4 min walk
  • Universal CityWalk - 15 min walk
  • Warner Brothers Studio - 2.4 mi / 3.8 km
  • NBC Studios - 3 mi / 4.8 km
  • Hollywood Bowl - 3.4 mi / 5.4 km
  • Dolby Theater - 4 mi / 6.5 km
  • TCL Chinese Theatre - 4 mi / 6.5 km
  • Hollywood Walk of Fame - 4.2 mi / 6.8 km

Getting around

  • Burbank, CA (BUR-Bob Hope) - 16 min drive
  • Van Nuys, CA (VNY) - 18 min drive
  • Santa Monica, CA (SMO-Santa Monica Municipal) - 25 min drive
  • Hawthorne, CA (HHR-Hawthorne Municipal) - 34 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.) - 37 min drive
  • Burbank Bob Hope Airport Station - 13 min drive
  • Sun Valley Station - 15 min drive
  • Downtown Burbank Station - 15 min drive
  • Universal City Station - 5 min walk
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 457 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa tub
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) -
  • Conference space size (meters) -
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • Video-game console
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Sheraton Universal Hotel, Universal City’s small print

Also known as

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Onsite parties or group events are strictly prohibited.

Optional extras

Self parking costs USD 28 per night with in/out privileges

Valet parking costs USD 45 per night with in/out privileges

Breakfast costs between USD 21 and USD 40 per person (approximately)

Pets are allowed for an extra charge of USD 75.00 per pet, per stay

WiFi is available in guestrooms for USD 9.95 per night (rates may vary)

Wired Internet access is available in guestrooms for USD 9.95 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.8 From 402 reviews

Sheraton Universal Hotel, Universal City
Good6.0
Slightly disappointed
The first room was very noisy like an air conditioner was banging every few minutes constantly. The first room itself was a bit dirty in that there was foreign matter up high on the walls, there was dark hair in the room that was not cleaned up prior to getting in there and we waited for quite a while to check in, after 3pm. We were moved to another room on the second night that was smaller but liked the bathroom much better and it was clean. I do think for the amount of money paid for these rooms, cold water should be provided at minimum. There was one water bottle in the first room and it was not even chilled. I have stayed in less expensive and received so much more. A little disappointed.
Susan, us2 night trip
Sheraton Universal Hotel, Universal City
Very Good8.0
Karen’s Stay at Sheraton Universal
Stayed at same hotel last year. They were remodeling at that time. Lobby looks wonderful and the room was good but the pool area seemed dirty especially the cabanas.. The staff was great especially parking attendants and room service ❤️
Karen, us2 night trip
Sheraton Universal Hotel, Universal City
Exceptional10.0
Very nice hotel.
Great hotel and very convenient for universal studios.
Marcelo, us1 night trip
Sheraton Universal Hotel, Universal City
Exceptional10.0
Friendly check- in , helpful staff , clean rooms .
A Traveler, us1 night trip
Sheraton Universal Hotel, Universal City
Very Good8.0
Great hotel overall with a few extra thoughts.
Very nice hotel in a great location if you are going to Universal Studios. The lobby and bar area is gorgeous. Super cool that they had fresh roses at the entrance until I noticed that they were wilted the next day and still the day after that. The room was updated, well furnished, clean and comfortable and exactly what you expect at a Sheraton and for the price. I reviewed a lower cleanliness and over all score because I took the stairs often and the carpet in the stairwell and hallways were filthy. The room carpet seamed ok but I was pretty grossed out by the stairwell and hallway’s. The pool was heated which was nice because there is a constant breeze it seamed like from being up in the hills. But the pool area is in need of an update. We had a lanai room which was right off the pool. Great location for my older kids to go to the pool, but be aware, the gates slammed every time someone came in or out so if you are looking for a quite room, the lanai is not one of them. And if you have small children I wouldnt recommend either since the lanai is not gated. We got room service and ate at the resteraunt for lunch and breakfast. Food was really good and the service was exceptional but wow! It was pricey!!! I mean I expected to pay more but this was the most I have ever seen from a Hotel resteraunt. Over all the service was exceptional, only one hiccup; they charged me for valet parking and not self (difference of $17 per night) so double check your bill.
Laura, us2 night trip

See all reviews

Sheraton Universal Hotel, Universal City

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