Secrets St. James Montego Bay - Luxury

The staff was very friendly. Restaurants were good but would have liked more options for anytime dining. What I didn’t like was upon check in they wanted to send us to their “sister” rower because of maintenance issue. Their sister resort wasn’t a couples only and they didn’t want to mention that. Good thing I checked it out before hand. When I told them no I wanted to be adults only they all of a sudden had a room for us.

Amazing service!! Everyone was so nice and always on top to make sure everything was fine

Service was terrible and the food was awful except for the jerk chicken cart on the beach. Parts of the resort seemed rundown and unlike other resorts we have visited, we never witnessed any cleaning or maintenance of the facilities. We stayed in a preferred ocean view room which had no view, not even a partial one and when we called to discuss it, we were just placed on hold. I also called and requested extra pillows for the room but they never came. Friends on the trip ordered room service which never came and when they called to check on their order after an hour, they were told it was on the way but it was never delivered. The workers here need more training and the resort needs some major upgrades. Very disappointed with this resort and we will not be back.

Beach was great. Food was great. Shuttle service to airport was a no show. Had to take a taxi and expect a reimbursement from Expedia!

The secrets is always my go to when I have to go to Montego Bay. Room is outstanding comfortable and amenities as well. But this stay was not as pleasant since hotel was too busy. Too many people. Staff was able to manage that really well I was impressed. I could not find the preferred room as I always like to book but the lady in the reception was really nice to grant me access to it`s facility.

Property is fine. We were extremely disappointed with the food, especially with how much we paid for everything. Even the private dining on the beach. Essentially every restaurant has the same 5 times and they cook in a slightly different way, none have any flavor. Also the resort doesn’t check out towels and guests are only asked to return at the end of the day. This isn’t bad in theory but it does mean that people leave towels on chairs after they leave and you have no way of knowing if somebody is still sitting there. This became a huge frustration for us

We booked garden view and received an ocean view.. the grounds were immaculate and service was top notch. All staff were very polite and would go out of their way to help you. Jerk chicken and fresh coconuts by beach were great. Food was excellent. Great entertainment great beaches unlimited drinks perfect weather and beautiful sunsets every day. Was like heaven, Our stay was excellent. Was 2nd trip. Would go again.

Resort was very nice lots of pools and places to eat. On the other hand, if I had been there one more night my back would have never been the same. The mattress was horrible. I wouldn’t go back if I knew I had to sleep on their mattresses again. Other than that it was a 9!

Everything was clean, staff was amazing, food was not as bad as we were expecting based in some of the reviews we read. Only miscommunication was that we were told at check in that we didn’t need any reservations for dinners but they failed to mention that we actually did need them for New Year’s Eve but we got in somewhere ok anyways without any. Overall I would definitely go back.

My experience of check in to how the staff treated me I literally stayed in my room for the entire two days and order from my room. I felt horrible the way I was treated, watching staffs putting others before me at dinner, I made complaint but nothing. My Jacuzzi water was brown this wasn’t fix until the night before I check out. I was given a buzzer to wait to be seated in the Jamaican restaurant while watching others is seated without waiting. Even when I was told no reservation was needed and I saw plenty empty seats. I felt like I was not welcome