2/10 Poor
3 Aug 2025
Upon arriving at the property, we noticed and were notified about construction being done on the rental unit.
We were offered 50% off the rental TOTAL if we decided to stay, a full refund, or to be transferred to another property.
We agreed with the office to stay and take the 50% off.
A day later we received an email as if the situation was new, saying only a flat $200 "gesture of goodwill" will be offered if we decided to stay. I wrote and called back saying the $200 is under the 50% of what we were promised the day before. I was told my frustrations will be forwarded and that I should receive an answer soon.
Four days later, I had received no communication and no compensation. I call again to get an update.
The office then lied saying they have no record of us agreeing to the 50% and that the 50% only applied to the nightly rate despite being told it applied to the reservation TOTAL the day we agreed to stay.
Save yourself the trouble from renting here.
The mattresses are spring and pillows are extremely uncomfortable.
Antonio
Antonio, 2-night trip