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Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel

4-star4 stars
120 Highland DrCarmelCA93923United States of America

4-star resort with outdoor pool, near Point Lobos State Reserve
  • Free WiFi and free parking
Very Good8.2
Bar and Beverages
Bar is awesome
Room
Great room
Food
Delicious food
Value for money
Value for money could be better
66See all 66 Hotels.com reviews
From 1,191 reviewsTripAdvisor Traveller Rating

Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel

from $409
  • Standard Suite, 1 Bedroom (Horizon View)
  • Standard Suite, 1 Bedroom, Ocean View
  • Standard Room, 1 King Bed, Ocean View
  • Room, 1 King Bed with Sofabed, Garden View
  • Suite
  • Room, 1 King Bed with Sofabed
  • Room, 1 King Bed, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 142 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 4 PM-3 AM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Free bicycles on site
Working away
  • Business center
  • Conference space
  • Meeting rooms 3
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator/lift
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony or patio
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel’s small print

Also known as

  • Carmel Highlands
  • Hyatt Highlands Hotel Carmel
  • Carmel Highland Inn
  • Highlands Hotel Hyatt Carmel
  • Hyatt Carmel Highlands Hotel Carmel
  • Hyatt Carmel Highlands Hotel
  • Hyatt Highlands Overlooking Big Sur Coast Hotel
  • Hyatt Carmel Highlands Overlooking Big Sur Coast
  • Hyatt Highlands Overlooking Big Sur Coast
  • Carmel Highlands Hyatt
  • Carmel Hyatt
  • Carmel Hyatt Highlands
  • Hyatt Carmel
  • Hyatt Carmel Highlands Overlooking Big Sur Coast Hotel
  • Hyatt Highlands
  • Hyatt Highlands Carmel
  • Hyatt Highlands Hotel

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 22.10 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Business center/computer access
  • Newspaper
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room coffee
  • Laundry facilities
  • Concierge/valet service
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Breakfast costs between USD 15 and USD 35 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel

Landmarks

  • Gravity Garden - 13 min walk
  • Monastery Beach - 41 min walk
  • Point Lobos State Reserve - 2.5 mi / 4 km
  • Gibson Beach - 2.8 mi / 4.5 km
  • China Cove - 2.8 mi / 4.5 km
  • Carmel Beach - 5.8 mi / 9.4 km
  • Fisherman's Wharf - 8.6 mi / 13.9 km
  • Pebble Beach Golf Links - 8.1 mi / 13.1 km

Getting around

  • Monterey, CA (MRY-Monterey Peninsula) - 18 min drive
  • Salinas, CA (SNS-Salinas Municipal) - 42 min drive
  • Free self parking
  • Free valet parking

Recent reviews

Very Good 8.2 From 66 reviews

Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel
Good6.0
Ocean view blocked by tree
Even though we had reserved room with ocean view, there was a big tree right in front of our room which was blocking half of the view. After consulting the service desk, they only one other room available which was much smaller and the view was much smaller and limited (but not blocked with tree). So the $650+ per night was over rated for what we had reserved and paid for.
A Traveler, us2 night trip
Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel
Very Good8.0
Hotel rooms need updating
I was in their sales department 20 years ago offsite so it was fun to see the property again. The rooms looked weathered and look the same from 20 years ago, same artwork, furnishings dated. The carpeting looked a little newer and bed duvet. Other than that, they need to remove the 70s bathtubs or remodel the rooms for today's millennials and travelers. We called in room dining Saturday night at 8 pm after a wedding we attended at the property and no one answered or returned the voicemail message. Called the front desk and they tried and no one answered. So we waited and tried again in 30 minutes. They picked up and delivered in an hour. We ordered a hamburger well done, it came raw, the mac n cheese was cheap and from a box. I expect in a high-end hotel with these higher rates they charge to have better service and better food. This was unacceptable. When we checked out they did credit us on the in-room dining which was appreciated. The wedding ceremony was beautiful. The wait staff outside brought a few appetizers out which tasted fair. The ceviche was not good, the black bean empanadas were ok. The sit-down lunch was delicious and Dino the musician at the hotel did an excellent job at the wedding reception. You are paying for the views which are beautiful. The in-room dining should have more staff on weekends and properly cook the food. The bellmen, front desk and other property staff on site were friendly and helpful. The rooms need updating.
Michelle M., usTrip with friends
Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel
Exceptional10.0
Incredible Resturant - dinner was excellent
This was the perfect spot for our honeymoon. Very romantic.The hotel even sent us chocolate covered strawberries and a bottle of wine.
Carry, us2 night romance trip
Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel
Good6.0
Don't need to do this again
Service was great, but the rooms are a huge disappointment considering the price. We had stayed there many years ago on our honeymoon and wanted to go back out of curiosity, but don't ever have to do that again. Also, the tub spout shot off when we tried to use the shower. Not exactly the best experience given the other nice hotels in the Carmel area.
A Traveler, usRomance trip
Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel
Very Good8.0
Great Views - Otherwise a Mixed Grade
The hotel has fantastic views. The lobby, restaurant and common areas are all nice and in pretty good shape. However, the rooms are dated and both the interior and exterior of the guest rooms need refurbishing, although the bathrooms seem to have been updated. Hotel service was great. Restaurant service was mixed. Breakfast service was good. The service at dinner at Pacific's Edge was mediocre and the wine steward was poor. Overall, if it were not for the great views I would say the hotel was overpriced.
James, usRomance trip

See all reviews

Hyatt Carmel Highlands, Overlooking Big Sur Coast, Carmel

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