Kempinski Hotel Grand Arena

Property class: 5 and above
Ski-in/ski-out hotel with spa, near Bansko Ski Resort

Choose dates to view prices

Placing you just steps from Bansko Ski Resort, Kempinski Hotel Grand Arena has ski-in/ski-out access, allowing you more time for downhill skiing. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Gallery Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. Ski passes and storage are also available.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pet friendly
  • Parking available
$161 nightly
The current price is $179 total
Total with taxes and fees
Nov 4 - Nov 5

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Superior Room, 1 King Bed, Mountain View

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Mountain View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Superior Room, 2 Twin Beds, Mountain View

  • Mountain view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, City View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Standard Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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The price is $115
Nov 4 - Nov 5
Total with taxes and fees
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About the neighborhood

Map
Pirin Street 96, Bansko, 2770

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 km
  • Bansko Gondola Lift - 5 min walk - 0.5 km
  • Vihren - 7 min walk - 0.6 km
  • Museum of Otets Paisii Hilendarski - 15 min walk - 1.3 km
  • Holy Trinity Church - 2 min drive - 1.9 km

Getting around

  • Sofia Airport (SOF) - 145 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪Space Zone - ‬4 min walk
  • ‪Stone Flower Barbeque - ‬4 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Casa Di Papi - ‬7 min walk

About this property

Kempinski Hotel Grand Arena

  • Placing you just steps from Bansko Ski Resort, Kempinski Hotel Grand Arena has ski-in/ski-out access, allowing you more time for downhill skiing. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Gallery Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. Ski passes and storage are also available.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 123 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (EUR 10 per day)
    • Onsite valet parking (EUR 15 per day)
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

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Reviews

Kempinski Hotel Grand Arena Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Location

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was exceptional with a huge selection of options and everything was fresh and well-stocked. (12 reviews)
  • The spa was fantastic, offering great massages and a lovely area with facilities such as an ice room and sauna. (7 reviews)
  • The hotel features an excellent indoor pool and a lovely pool area. (3 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Location
Spa
Breakfast
View
Room
Food
Restaurant
Children

Reviews

Verified review

10/10 Exceptional

Buffet breakfast was exceptional. Pool and spa area was lovely. Staff were brilliant.
Verified review

10/10 Exceptional

excellent hotel, excellent breakfast great location
Verified review

10/10 Exceptional

Great place. Friendly staff and incredible breakfast.
Verified review

8/10 Very good

Great location and lovely staff.
Verified review

10/10 Exceptional

Very well presented hotel with great facilities and good access to town and mountain.
Verified review

10/10 Exceptional

Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Verified review

10/10 Exceptional

Great stay and amazing location. I would definitely return again.
Verified review

8/10 Very good

Old furniture and not really good mattress but very clean. Decent breakfast, kind staff, but not always helpful and sometimes wait too long to respond. The view is great.
Verified review

10/10 Exceptional

Spa was nice
Verified review

10/10 Exceptional

5 night vegan get away

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Verified review

8/10 Very good

Good ski resort

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Verified review

8/10 Very good

Still the best hotel in Bansko

I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Verified review

8/10 Very good

Rather disappointed

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.
Verified review

10/10 Exceptional

Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
Verified review

10/10 Exceptional

Luxury

We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Verified review

10/10 Exceptional

Wonderful hotel

A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.
Verified review

10/10 Exceptional

Great place would 100% stay again
Verified review

10/10 Exceptional

Excellent classic hotel in great location . The hotel is older but maintained very well and the common areas - lobby , restaurants, and pools and spa are fantastic. I am Bulgarian and loved to see Philippine and Indonesian workers at the restaurants - very high level of customer service . That alone made made the trip at the hotel incredible. Highly recommend
Verified review

10/10 Exceptional

Excellent Stay
Verified review

10/10 Exceptional

very good hotel best service i will back again
Verified review

10/10 Exceptional

great resort
Verified review

10/10 Exceptional

Great stay

Great stay, everything was perfect!
Verified review

10/10 Exceptional

Great hotel and a great location

It was a great vacation
Verified review

10/10 Exceptional

Outstanding in all respects
Verified review

10/10 Exceptional

Best in Bansko

Best in Bansko