Feb. 17th 2026. I was not able to make the trip to Paris. I know it's my bad to forgot to cancel my hotel booking of 3-nights stay. However, the hotel refused to give me any refund for my booking, even though in the booking confirmation email that I received Sept 7th, 2025, it was clearly stated that (in my native language):"..., or if you do not check in after booking, you will be charged the room rate for the first night and the corresponding taxes."
The refusal from the hotel is unacceptable. The costumer service from the agent Expedia is not helpful, either. They quoted a different cancellation policy to me:"If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value." It's possible that this is the current cancellation policy, but it is apparently contradictory to the policy in my booking confirmation email. Shouldn't the cancellation policy go with my confirmation email back then?
Expedia also arrogantly told me:"I would like to inform you that these policies are set directly by the property, and we are unable to override them. As a brand, we do not charge anything for cancellations or changes — the penalties are imposed solely based on the property’s policy." Then, I want to ask, isn't it your fault that you didn't show the correct cancellation policy in the confirmation mail first?
Terrible experience.
