Our stay was overall okay. The hotel was quiet, the beds were comfortable, and the air conditioning worked well.
Unfortunately, the cleanliness, overall condition of the room, and daily housekeeping did not meet our expectations. The room felt quite worn, with peeling paint in the bathroom, permanent stains on the bedside table and carpet, and other signs of wear. We also found nuts on the floor when we arrived.
Every day, something was missing after housekeeping—for example, toilet paper, coffee capsules, or clean towels. On one occasion, the used towels were simply hung over the bathroom door instead of being replaced.
As a result, we had to contact housekeeping or reception almost every day, and even then it often took at least 30 minutes for the missing items to arrive. The window in our room was also defective.
Overall, this was not the standard we expected from a Pullman hotel.