Holiday Inn Express Hotel & Suites San Antonio-Airport North, San Antonio

My stay was great, but when walked the fridge was open with towel inside. Told service clerk the next morning and were willing to a other room, but told it wasn’t necessary because I wasn’t going be using fridge for my stay.

The coffee maker did not work at all and the bed was uncomfortable

The air/heating unit in my room did not work and it was impossible to get good sleep. It was either super hot or freezing, no in between

The hotel charged our account twice for the hotel room; when we called they kept putting is off telling us to contact the bank. Our bank did everything they could to get our money back to us. Holiday Inn did NOTHING but blame the bank. My bank called me to give me all the info where they charged us twice almost 3 minutes apart from each other. My husband was there for business for the weekend and with the double charge it overdrafted our account and he was stuck there the whole weekend with no money and no food. He barely had enough fuel to get home (we live 3 hours away). When we contacted the hotel I had to raise my voice and get ugly to get any help and even then they never apologized nor tried to do anything to help us out and fix their mistake. WILL NEVER USE A HOLIDAY INN AGAIN

I was a little bit disappointed because the hotel looks better in the photos, it could use some renovations. The pillows were all soft so the stay wasn't super comfortable but it was a perfect place for a night stay. The service was fine and so was the breakfast and coffee. For me this way just okay, not memorable.

Place was clean. Easy access to highways. Need more cleaning in the back of building.

We booked this hotel for 7/26/19-7/28/19. The first red flag was that the hotel room, especially the carpet, didn't seem very clean, but we tried to keep a positive attitude. However, after tossing and turning for several hours, I asked my husband if he was okay. He said something kept biting him, and he was trying to hold still to see if he could hear the buzzing of a mosquito. I got up to look for the critter, and I swiped something off the bed. My husband found it on the floor and killed what turned out to be a bed bug. We immediately went to the front desk with the proof on my shoe, and we were told that we would have to speak to the manager who was not due to arrive for another several hours as he manages another hotel. They could not move us to a different room as they were fully booked. All they could offer was a new set of sheets. I informed them that we would be checking out as soon as we spoke to the manager. We literally did not sleep the rest of the night. We went back downstairs after a few more hours hoping to speak to the manager, but he was still not on site. The front desk person called him, and we were told that because we booked through a third party site, we would have to speak to hotels.com about a refund. Since we have returned home, I have spoken to Hotels.com personnel, and they have tried to get us a full refund for the two nights we booked the hotel. However, we are being told that the hotel agreed to refund only one night of our stay.

This hotel is a weird mix of old and new. The vanity is new with an undermount sink, but the fixtures have calcium deposits so thick they are rough to the touch. They retiled the shower, but kept the bathtub which has been used so much, the slip proof texture has been worn off the bottom. They are obviously trying to save money, but for me, they went too far because they disabled the fan on the A/C unit. So no white noise while I am trying to sleep and I got to listen to all the people in the hall. Breakfast was minimal compared to other Holiday Inn Express that I have stayed at with far less food options and a tiny space. Maybe 6 tables crammed together. But the worst was definitely the cleanliness. There was a hair in the sink and a hair in the bed. Gross. Dust so thick you could see it behind the nightstand and bed. I had to move the mattress because I dropped something and was totally grossed out to see several hairs between the mattress and box springs. Bottom line: I would not stay here again.

The room was clean and there were plenty of towels. It was difficult to sleep in the room because the air conditioner turned off and on all night long. We tried to make it stop, but couldn't. I didn't get much sleep. The shower water drained super slow, too. Other than those two things, we were happy with our stay.

Very nice quite small hotel. The place was very clean. The room was very comfortable. Breakfest was amazing. The coffe in the room was excellent. Pool and hot tub were great and the workout room had everything you need. Small store at desk was a bonus.