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Hyatt Regency Hill Country Resort & Spa

Suburban resort in West San Antonio with golf course and free water park

  • Free WiFi
From
$203

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9800 Hyatt Resort Dr, San Antonio, 78251, TX, United States of America
8.6.Fabulous.
  • Our stay was really great the only complaint we have is that the lazy river pools were…

    Oct 14, 2021

  • Nice experience. Restaurant a little understaffed leading to wait times despite available…

    Oct 8, 2021

See all 507 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Dining options
Convenient

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Parking available
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 500 guestrooms
    • Daily housekeeping
    • Golf course
    • Restaurant and bar/lounge
    • Full-service spa
    • 3 outdoor pools and 3 spa tubs

    Feel at home

    • Free cribs/infant beds
    • Children's pool
    • Playground on site
    • Rollaway/extra beds (surcharge)
    • Refrigerator
    • Connecting/adjoining rooms available

    What’s around

    • In West San Antonio
    • Lackland Air Force Base - 7.1 mi / 11.4 km
    • Joint Base San Antonio - 7.1 mi / 11.4 km
    • Ingram Park Mall - 7.2 mi / 11.6 km
    • St. Mary's University - 9.3 mi / 15 km
    • University of Texas at San Antonio - 9.9 mi / 16 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Room, 2 Double Beds, Balcony
    • Room, 1 King Bed, Balcony
    • Room, 2 Double Beds
    • Room, 1 King Bed
    • Room, 2 Double Beds, Patio
    • Suite (Hill Country)
    • Room, 1 King Bed, Patio
    • Room, 2 Double Beds, Accessible (Shower)
    • Room, 1 King Bed, Accessible (Shower)

    What’s around

    Landmarks

    • In West San Antonio
    • Lackland Air Force Base - 7.1 mi / 11.4 km
    • Joint Base San Antonio - 7.1 mi / 11.4 km
    • Ingram Park Mall - 7.2 mi / 11.6 km
    • St. Mary's University - 9.3 mi / 15 km
    • University of Texas at San Antonio - 9.9 mi / 16 km
    • Port San Antonio - 11 mi / 17.7 km
    • Six Flags Fiesta Texas - 14.1 mi / 22.6 km

    Getting around

    • San Antonio International Airport (SAT) - 21 min drive
    • San Antonio Station - 20 min drive
    map
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    9800 Hyatt Resort Dr, San Antonio, 78251, TX, United States of America

    At a glance

    Hotel size

    • This hotel has 500 rooms
    • This hotel is arranged over 4 floors

    Arriving/leaving

    • Check-in time 4:00 PM-anytime
    • Check-out time is 11 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed (dogs only)*
    • Restrictions apply*
    • 2 per room (up to 50 lbs)
    • Food and water bowls available

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Onsite self parking (USD 15.00 per night; includes in/out privileges)
    • Onsite valet parking (USD 30 per night; includes in/out privileges)
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Full breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • Room service (during limited hours)
    • Microwave in a common area

    Things to do

    • Number of outdoor pools - 3
    • Children's pool
    • 24-hour fitness facilities
    • Golf course on site
    • Outdoor tennis courts - 1
    • Full-service spa
    • Spa treatment room(s)
    • Golf lessons on site
    • Golf driving range on site
    • Golfing on site
    • Hiking/biking trails on site
    • Playground on site
    • Volleyball on site
    • Free water park access
    • Waterslide
    • Fitness facilities
    • Tennis on site
    • Number of spa tubs - 3
    • Lazy river
    • Sauna
    • Pool cabanas (surcharge)
    • Pool sun loungers
    • Arcade/game room

    Working away

    • 24-hour business center
    • Business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 74000
    • Conference space size (meters) - 6875
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Year Built - 1993
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Picnic area
    • Terrace
    • Fireplace in lobby

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible van parking
    • Wheelchair-accessible spa
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Bathrobes
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Premium bedding
    • Pillowtop mattress

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 37-inch flat-screen TV
    • Pay movies
    • Premium TV channels
    • IPod docking station
    • Video-game console

    Stay connected

    • Desk
    • Free WiFi
    • Free local calls

    Food and drink

    • Refrigerator

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Windflower has 21 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

    The spa is open daily.

    Dining

    Antlers Lodge - This restaurant serves dinner only.

    Charlie's Long Bar - This sports bar serves dinner and light fare. Open daily.

    Springhouse Cafe - This restaurant serves breakfast, lunch, dinner, and light fare. Open daily.

    General Store - Onsite coffee shop. Open daily.

    Recreation

    On Site

    • Fitness facilities
    • Golf course on site
    • Outdoor tennis courts -
    • Sauna
    • Tennis on site
    • Golf lessons on site
    • Golf driving range on site
    • Golfing on site
    • Hiking/biking trails on site
    • Playground on site
    • Volleyball on site
    • Free water park access

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • Destination fee: USD 4.13 per accommodation, per night
    • Resort fee: USD 40.86 per accommodation, per night
    • Resort fee inclusions:
      • Pool access
      • Health club access
      • Fitness center access
      • Sporting facilities or equipment
      • Phone calls (may be limited)
      • In-room safe
      • In-room coffee
      • Housekeeping
      • Additional inclusions

    Optional extras

    • Breakfast costs between USD 12 and USD 25 per person (approximately)

    Children and extra bedsPay at property

    • Rollaway beds are available for USD 35.00 per day

    PetsPay at property

    • Pets are allowed for an extra charge of USD 100 per accommodation, per stay
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions

    ParkingPay at property

    • Self parking costs USD 15.00 per night with in/out privileges
    • Valet parking costs USD 30 per night with in/out privileges
    • RV/bus/truck parking is available for an extra charge

    Pool, spa, and gym (if applicable)Pay at property

    • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast and lunch.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.

    It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

    Also known as

    • Country Hill Resort
    • Regency Country
    • Hyatt Hill Country Resort San Antonio
    • Hyatt Hill Country San Antonio
    • Hyatt Regency Hill Country Hotel San Antonio
    • Hyatt Regency Hill Country Resort Spa
    • Hyatt Regency Hill & Antonio
    • Hyatt Regency Hill Country Resort & Spa Resort
    • Hyatt Regency Hill Country Resort & Spa San Antonio
    • Hyatt Regency Hill Country Resort & Spa Resort San Antonio
    • Hill Country Hyatt
    • Hill Country Hyatt Resort
    • Hill Country Resort
    • Hyatt Hill Country
    • Hyatt Regency Hill Country
    • Hyatt Regency Hill Country Resort
    • Hyatt Regency Hill Country Resort San Antonio
    • Hyatt Regency Hill Country San Antonio

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Hyatt Regency Hill Country Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs USD 15.00 per night. Valet parking costs USD 30 per night. RV/bus/truck parking and electric vehicle charging are available.
    • Yes, there are 3 outdoor pools and a children's pool.
    • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
    • Yes, there's an onsite restaurant, Antlers Lodge. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Laguna Madre (14-min walk), Bill Miller Bar-B-Que (14-min walk), and Thai Hut (2.5 mi).
    • Have fun with onsite activities like volleyball and hiking, and practice your swing on the golf course. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. Hyatt Regency Hill Country Resort & Spa also has 3 outdoor pools, a 24-hour fitness center, and a sauna, as well as an arcade, a picnic area, and access to a nearby indoor pool.
    8.6.Fabulous.
    • 2.0.Poor

      The resort had very few staff leading to terrible service and yet the prices are sky high.

      Mehran, 1 night trip, Oct 2, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great Girl’s trip

      Our stay was amazing. My best friend and I went for a girl’s weekend. It was quiet and relaxing. We enjoyed the lazy river, watched the animal feeding and did the nature walk with Ranger Sean. We hate spa treatments and enjoyed dining at the restaurants. The staff was always friendly and helpful. We had great service. Thank you to housekeeping, Juana who was friendly and attentive Juan, Max and Tai who gave us exceptional service in the cafe for breakfast and dinner. .

      Sheryl, 3 night trip with friends, Aug 30, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Renovated property but needs a serious cleaning

      Kammie, 1 night trip, Aug 28, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      All the staff I interacted with was very courteous and friendly. Resort itself was beautiful, definitely will come back again.

      Josue, 1 night business trip, Aug 25, 2021

      Verified Travelocity guest review

    • 6.0.Good

      Girls Spa Day

      Great time of year to go. Staff was excellent and the rooms were well cleaned. Enjoyed Spa services the best.

      Linda, 2 night trip with friends, Aug 24, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Very disappointed. Not worth the money

      I wa hoping for something more luxury or at least cleaner. the room was nothing special over a La quinta room 4713 Room's shower had mold, bed was uncomfortable.They had some kind of convention with a lot of children whom ran up and down the hallways and you could hear them all-the-time. For a total of $500 a night i would have expected better room insulation, cleanliness and maybe even breakfast included. I can pay 1/2 the price and stay in a top of the line hotel downtown with a nice view a spa and better restaurants within walking distance and more luxurious feel. Very disappointed.

      Mey, 1 night family trip, Aug 21, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      The hotel was overcrowded and understaffed. There was a 40-minute line to check in and check out. There was no ballet for a hotel that my avg rate was $500 the service was mediocre. AT 10 AM there were no clean towels available at any of the designated areas around the pool. By noon there was no place to sit. The pool and water were dirty. We enjoyed the buffet, it was not crowded (only 10 minute wait). It looks like people are bringing their own breakfast and ordering pizza because of the lack of service in the hotel. We arrived Friday at 10 PM and the receptionist said there was nowhere to eat inside the property that we should order from Pizza Hut. Not really what I was looking for when I spend $2,000 for 2 nights 2 rooms. You missed in me spending another thousand dollars in food and drink because there is nothing to eat. The bar was crowded and loud with drunk people, not a place to dine with my kids. The market was also crowded, there was probably another 40-minute wait. My room (3601) was loud. I hear people getting in and out of the hotel, plus the ice machine across the room, this room has not been renovated in way too many years. The bikes are no longer available and the green slide stairs smelled like pee, it was truly disgusting. I will not come back to this place, going to JW, La Cantera, or Lost Pines next time.

      2 night family trip, Aug 13, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      the hottubs at the spa and the lazy river so much fun for my niece and nephew

      1 night romance trip, Aug 12, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Loved it

      Our only complaint were the beds and pillows. Not so comfortable, but not unbearable. Love that we didn't need to leave the grounds for anything. I left my running shoes in the room and did not realize it until we were home from our trip. Called and said the shoes were found by housekeeping and will hold them or ship to us. Amazing 👏. Now have my shoes and will be returning for more "river" time ASAP . Excellent resort.

      3 night family trip, Aug 12, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The hottub and the lazy river antlers lodge was amazing

      2 night family trip, Aug 10, 2021

      Verified Expedia guest review

    See all 507 reviews