Skip to main content.
All hotels in West Springfield, Massachusetts, United States of America
1 room, 2 adults

Comfort Inn & Suites, West Springfield

2.5-star2.5 stars
106 Capital DriveWest SpringfieldMA01089United States of America

No-frills West Springfield hotel with indoor pool
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.6
Pool
Great pool
Location
Great location
Breakfast
Tasty breakfast
Cleanliness
Quite clean
162See all 162 Hotels.com reviews
From 190 reviewsTripAdvisor Traveller Rating

Comfort Inn & Suites, West Springfield

from $98
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking

What’s around Comfort Inn & Suites, West Springfield

Landmarks

  • Holyoke Mall - 2.6 mi / 4.3 km
  • Josiah Day House - 2.8 mi / 4.4 km
  • MassMutual Center - 4.8 mi / 7.7 km
  • Naismith Memorial Basketball Hall of Fame - 5.1 mi / 8.1 km
  • Quadrangle - 4.9 mi / 7.9 km
  • Chicopee Falls Dam - 5.1 mi / 8.3 km
  • Dr. Seuss National Memorial - 5.2 mi / 8.3 km
  • Springfield City Library - 5.2 mi / 8.3 km

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 17 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 28 min drive
  • Hartford, CT (HFD-Hartford - Brainard) - 36 min drive
  • Springfield Union Station - 8 min drive
  • Holyoke Station - 13 min drive
  • Northampton Station - 19 min drive
  • Free self parking
  • RV, bus, and truck parking

At a glance

Key facts

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-7 AM
  • Check-out time is 11 AM

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Fireplace in lobby
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Comfort Inn & Suites, West Springfield’s small print

Also known as

  • Comfort Inn West Springfield
  • Comfort West Springfield

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 162 reviews

Comfort Inn & Suites, West Springfield
Fair4.0
Disappointed
We we’were very disappointed with our stay. We feel the staff lied ro us. Upon checking in I asked what the pool and hot tub hours were. We arrived at 3:30 it closed at 10. However we never got down until 8:45 due to us running a few errands. Once we reached the pool area it was Closed at 8:46. I went to the front desk she stated it was close for mechanical issues?? Stated it would be open again at 7:00am the next morning. So we get up to go to the pool go in and notice they’re putting up yet another sign it was closing in 5 minutes for the same issue mechanical problems!! We get out. I ask again to be told.....it needs to be cleaned due to a boy cutting his foot yesterday and there was blood all over the place including the pool and hot tub. The pool/hottub needed to be cleaned?!?!? I do understand that emergency situations could close the area but.... Why did they open it in the morning if it wasn’t taken care of!?! Not for nothing but people can be born with diseases. Why put everyone else at risk including my kids?!?!?! 😡
Sheryl, us1 night trip
Comfort Inn & Suites, West Springfield
Very Good8.0
Train your staff better in these type of issues
It was a good stay like always but I got a call on my room phone for someone claiming to be the manger and wanted me to give my my card information that I used to pay for the room I kept telling the guy I would come down to the front desk and handle it down there. He kept trying to get me to give it to him. He said if I didn’t have my credit card on me I could give him my bank information instead I refused to give it to him over the phone. He kept trying to tell me if I didn’t give him it I wouldn’t be allowed to book a room again unless I gave it to him. I hung up the phone and went down to the desk where the lady on looked at me like no one called your room wanting that info. Once I explained how I found it fishy he kept demanding my information. She was like oh your like the 5 person to complain to me tonight about this. It seems like she didn’t want to handle my complaint or know how to. Me and my husband came down an hour later to go and smoke and she was talking to another staff member about and they were laughing. What would she of done if someone did give there information out over the phone. Lucky I work for a company that trained me not to give out any card numbers or pins over the phone. Maybe all the staff that works the desk should be trained how to handle this issues. I hope some family from out of town didn’t give any information over the phone to this guy. I hope this doesn’t happen to anyone else
Jeffrey, us2 night trip
Comfort Inn & Suites, West Springfield
Exceptional10.0
The stay was very good as always. The staff was very accommodating. The desk crew was exceptional as well as the maintenance staff.
Edward, us1 night trip
Comfort Inn & Suites, West Springfield
Exceptional10.0
Good stay
It was very comfortable, right off the main drag, quiet
Shannon, us1 night trip
Comfort Inn & Suites, West Springfield
Fair4.0
Poor housekeeping-loud environment
Check in was good-friendly desk clerk. Room appeared ok later to find BLOOD on the sheets of one of the beds. No housekeeping available so requested a room change. Screaming adults and children running the halls in the evening. Had to call the desk at 1:00 am to have them come and control the chaos. They didn’t offer an apology. Having to get up at 5 left for a terrible night of sleep. However beds were comfortable. Decent breakfast however no one at the front desk after eating to checkout with, and also received 2 bills under my door. Mine and the room next to us. No bell to ring. After waiting had to leave paper and keys on the desk as not to miss my appt. my opinion pick another hotel if staying in this area
A Traveler, us1 night trip

See all reviews

Comfort Inn & Suites, West Springfield

Is the description of this hotel not correct? Tell us