Hyannis Harbor Hotel, Hyannis

Once arriving for check in, we had to wait 3 hours for our rooms to be ready. We came into our room at 630 and had to cancel our dinner reservations at 7pm. The Cleaning in this hotel was unacceptable especially during this pandemic . We rented 6 rooms. 1 room had a used wet towel in the shower. Another Room had a toilet that did not flush. Another room had used food in the fridge.

We've stayed here many times. Always nice staff and spacious rooms. And it was a great relief when we arrived to find the protocals they had in place to prevent Civid.

Overall the place was nice, clean, comfortable. Staff was friendly, polite accommodating. Great location for Hyannis. Near beaches (1/2 mile or less), downtown (1/2 mile), ferries to Nantucket and MV. Decent restaurants nearby, in walking distance. I recommend Baxter's Boathouse and the Black Cat Tavern. Had a premium king room. Very nice condition, beautful bathroom, modern walk-in shower. Don't be shocked, but parking in that area is at an extreme premium due to the close proximity to the harbor and the ferries. So while the hotel does have ample parking, they will charge you $28 per day for it. It that's going to upset you, pick another destination.

Line out the door, no rooms available at check in. People waiting hours for rooms to open up. All amenities closed at 7 so could not enjoy them for our stay. Canceled reservation and money not refunded.

We arrived at 3:30 pm and our room was not ready yet. They did not know when it would be ready so they asked me for my number and they would call me. It was 4:00 pm and still had not heard back from them. I went back in and they said it was still not available, I asked to speak to a manager and they said she was not there at this time that I could speak to hear at 8 am the next morning. At that time I told them I wanted to be assigned a room of equal value or better for this inconvience and they gave me a room. Room was nice I have not complaints about that. Also I was not aware that we had to pay $28.00 a day to park our vehicle in their parking lot and I mentioned that to them and they asked me who did we book the room thru I said Hotels.com and they said that it may not be on their website. If I had known I had to pay the $28.00 to pay each day I would of found another hotel. So now my room cost me 268.00 instead of 240.00 a nite, my view was not of the bay or the pool it was the parking lot. The customer service at the time of check in looked to me to be very inexperienced and unorganized. I was the only one checking in at that time.

Stay was nice. Condition and cleanliness of the hotel was good. Use of the pools was limited, but understandable with the pandemic.

Room smelled moldy when we first walked in - ran the AC before we could even stay in the room. We found wrappers and trash behind table and next to furniture and plastic t shirt size info stuck on the center of the headboard (very visible if cleaning the room!) and noticed the sheets were on wrong side out with the seams showing. Little things but gave us the impression that the room was not cleaned very well. The worst part was the daily parking fee $28 per night on top of the room rental! Landscaping was nice probably the best part.

The tower room was fresh & new. The staff were efficient and friendly. Can’t beat the location on Hyannis Harbor. My only issue was the parking fee, which I wasn’t aware of. Other than that it was a great experience!

Staff was very helpful and friendly. Very good location. The tv struggled to work on some channels but Overall no complaints here😊

The stay was very disappointing because the money I spent was much more than worth. I had a room on the first floor in the back of a parking lot. no view except for parking lot. For this type of money I should have had at least a view of ocean - and the place had almost no occupants. And they told me during check in I was going to have to pay 15.00 dollars daily for parking!! Also, the first night there was loud talking an music out side our window that went on until about 1:30 am and no one did anything about it. additionally, we only had one trash liner for the trash bucket and we ask for more and no one ever brought them buy. I left the full trash can in the hall way for pick up when the trash bags would be dropped off and no one ever picked it up. It was still in the hall way the next day when we checked out. Finally, the morning we checked out we dropped the keys off at the front desk - I then went to drive out of the parking lot and realized I need a key?? No one informed us of this either - and this meant going back into the hotel and informing the front desk staff who happened to leave a sign she will be back in a few minutes!. Again, I am not impressed and have stayed in many places with much better views and services for a lot less money.