Homewood Suites Memphis East, Memphis

Disappointed with the condition of the rooms. Pictures online were way better than actuality. We had 5 rooms and some outside doors did not lock, Kitchen barely had supplies, rooms need updates. The shower head was nice and bathroom sink looked new. Furniture was stained and legs were loose. Disappointed out of 5 rooms, only 2 were next to each other. Location was difficult to get around as it’s off a busy one-way highway.

There are no elevators for elderly, but that was not the most disappointing. The rooms had filth, dust on fan blades, dust caked in registers and hair on counters, drawers and floors from prior guests. We only had one extra towel (1) 1st night and no extra toilet paper (small used roll), 1 soap bar for a weeks stay. Day 2 ALL extra soap, toilet paper, towels and wash clothes were removed. When asked to correct issues it's almost like housekeeping retaliated. Then we got 1 small cheap 1 ply toilet paper roll for 3 guests & one night came back from an exhausting day at the hospital to find the beds was unmade, towels, hand towels, wash clothes ALL on the floor and damp. We called the front desk for replacements & to inform. She confirmed cleaning should have been done that day and then actually said, "we don't have any extra towels." What? Yes, that was her words. A hotel without extra towels. How would Housekeeping replace towels the next morning. The ONLY reason this hotel got as high of a score as I gave them because there was one guy, Ryan, at the front desk & one guy (didn't get his name) picking up plates on Tuesday night dinner & the maintenance man who replaced our none working phone, non working burner & replaced burnt out lights in a otherwise dark room, with their customer service, they get it. The rest we encountered - not Homewood Suites quality. FYI, don't retaliate against guests who are ultimately insuring you a job because they stay at "YOUR" place.

Very nice. Ask for non smoking room & got it. They are very strict on this rule which is nice. Not like some other hotels.

I loved this hotel. It was a nice surprise when we saw the separate bedrooms. It was clean and well stocked. Beautiful apt like room. Well lit and my favorite were the Hollywood celebrity mirrors in the bathrooms. My only critique would be the bed was lumpy, housekeeping came in while we were away and moved my things, a few minor things were missing and there was a deposit fee of $50 that I wasn't aware of. Other than that I absolutely loved it. Would definitely stay here again.

Homewood suites was very accommodating for our stay very spacious and homely. Breakfast was good and hotel was 8n a good location. I would recommend this hotel while visiting Memphis.

My fiance and I were in Memphis for the Liberty Bowl and booked a room at Homewood Suites Memphis East. It was a great decision. I booked it without really reading the details, so we were surprised to find a kitchette and 2 televsions. Reagan was at the front desk to check us in. She was delightful and very helpful, recommending several restaurants to us. The breakfast was a lot more than we expected. The only issue that we had was not having a card to tell us what the channels were on the tv, which was not really a big deal, just a little annoying for my fiance. Overall, we had a wonderful stay and would definintely recommend it to others.

Accommodations and staff were exceptionally good. A nice warm welcome at the registration desk and all requests were taken care of expeditiously. Big shout out to Reagan at the front desk and the manager there. Beautiful decorations and furnishings. Will definitely come back!

The staff at the hotel was wonderful. Caring and eager to help in any way. The breakfast was excellent and desk associates were great. The rooms are in need of many things, especially cleaning. They were not only dirty but we did not receive maid service at all during our three night stay. We had to get extra towels ourselves and they were brought to us the last night. I would not go back for this reason.

Tv could be updated to a smart tv especially if you travel with kids

Service and room was great, other than hair left in bathtub. Window locks were all broken. Clips had had been added to keep windows from being opened. Would have been more concerned if we hadn't been on 2nd floor.