Sleep Inn Billings, Billings

Always a great nice and the staff is awesome. Can’t complain about the breakfast as it is always good too.

Value and quality are what I look for...

Clean hotel with easy access to restaurants, and store’s. Good location.

Staff explained the owner was wrong when he denied me a ride to the airport prior to my booked stay at the hotel. I had confirmed with the hotel it was a common event. Parking would be $5/day vs. airport cost of $9/day. Because I had prepaid for the room I was not able to cancel my reservation. If not for the staff apologizing this would have been a extremely negative review.

First night one coffee cup in room for two people. Second night returned to room, and our TV was on, tuned to MTV. We didn't leave on, so did housekeeping hang out to watch TV? Third night returned to room that had not been cleaned at all. Also had to struggle to get luggage down the hall past three cleaning carts. The cleaning carts stayed in half all three days! And they deactivated our key before final night there. Snow and ice, and sidewalks were not cleaned at all.

My experience was terrible! I made reservations in advance and noted a late check in due to my flight arrival time of 12:25am. I also called the morning of my reservation to confirm. When I arrived at 1:15am, I was informed they were overbooked and the 4 rooms available had not been cleaned. The front desk then called a nearby hotel to get a room for me and offered to pay my taxi ride. I had no choice and accepted. I received $11 in cash for the taxi which took 40 minutes to arrive and cost more money. When I arrived at the second hotel, they had switched by newly reserved king size bed into a double bed. Luckily I was traveling with my sister so sleeping together was not an issue. The room was doable to sleep in for a few hours (finally checked in at 2:30am) but I honestly couldn’t wait to leave the overall dirty hotel and the questionable part of town. On top of that, I had reserved the Sleep Inn partly because of their free shuttle service which the second hotel did not offer; therefore, I had to pay for a Lyft to return to the airport. I am extremely upset with the service I received (or lack thereof) and would never recommend this hotel to anyone.

Key worked 2or 3times than stopped working it took 3 more trips to desk to get a good key later we were in bed and someone attempted to get in our room

The staff was kind, friendly and very cooperative, to our needs. Breakfast was well prepared and attended to as needed. The dining area was clean and well maintained. The staff was prompt with any request. The sleep inn was a wonderful last minute decision that we stayed 4 days. The staff was better than the Hilton, comfort inn and all those pricey hotels in Billings. All stars for this exceptional customer care hotel.

This hotel is consistently clean and the beds good. The only difficulty is no elevator.

The service was great - staff was very friendly and helpful. The breakfast was very good; lots of choices and plenty of food. The “breakfast lady” was right on top of things, keeping everything well-stocked and tidy. The room was surprisingly quiet, considering it was overlooking the freeway. No complaints!