2/10 Poor
Dec 31, 2022
Horrible place
Horrible motel!! We booked the hotel that reasonable price for one night stay for our trip to Chico. They allowed us to check in early around 11am . My daughter told me there isn't any water. We complained to the front desk. She said they are working on it and will be back on in few hours. So, we went on with our trip to Chico. We came back around 6pm and still no water. This time the clerk told us that they have burst pipes and unable to fix it. We wanted refund or pay for our stay in other hotel that have running water. They refused. I understand this is an old motel, not perfectly clean, smell and ton of junks outside the building, but for Pete sake, provide basic need like running water. If you have issue with water, tell your guests upon check in and let them decide whether they want to stay there or not. Once you check in and found out there isn't any water, you can't get refund!! They don't have integrity and liar!! We check out and went to super 8 that have running water!!
Lisi
Lisi, 1-night family trip
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