May 25, 2019
Hotels.com SUCKS & SCAMMERS!!!
We were not able to use the place as the airconditioning unit is broken. So we were moved to another accommodation way too far and very old as well as creepy. We have asked for a refund a week ago and until now has not received it. I would no longer book through hotels.com as they have a terrible refund policy unlike agoda.com and other sites that they have free cancellation and will not take the money until the guest is settled in.
Jovel, 1-night family trip
Verified Hotels.com guest review