All properties in Bintan, Bintan, Riau Islands, Indonesia

The Residence Bintan

Bintan beachfront hotel with spa and outdoor pool

  • Free WiFi and free parking

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Beach
  • Beach
  • Infinity Pool
Infinity Pool. Image 1 of 79
1 / 79Infinity Pool
  • Food was amazing and staff were incredibly helpful and friendly.

    Jan 4, 2020

  • Everything is nice. I wish the pool is heated.

    Dec 11, 2019

See all 277 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 127 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Private bathroom

What’s around

  • On a private beach
  • Trikora Beach - 14.3 mi / 23 km
  • Tanjung Pinang Ferry Terminal - 24.4 mi / 39.2 km
  • Santa Maria Cave - 17.3 mi / 27.9 km
  • Banyan Tree Temple - 23.1 mi / 37.2 km
  • Snake River Temple - 23.3 mi / 37.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Villa, 1 Bedroom, Beachfront
  • Deluxe Villa, 1 Bedroom, Beachfront
  • Deluxe Villa, 1 Bedroom, Sea View
  • Room, 1 Bedroom, Terrace (Garden)
  • Villa, 2 Bedrooms, Beachfront
  • Sea View Suite (Upper)
  • Garden Suite (Upper)

What’s around


  • On a private beach
  • Trikora Beach - 14.3 mi / 23 km
  • Tanjung Pinang Ferry Terminal - 24.4 mi / 39.2 km
  • Santa Maria Cave - 17.3 mi / 27.9 km
  • Banyan Tree Temple - 23.1 mi / 37.2 km
  • Snake River Temple - 23.3 mi / 37.5 km
  • Gunung Bintan - 24 mi / 38.6 km

Getting around

  • Free airport shuttle
  • Area shuttle (surcharge)
  • Free ferry terminal shuttle

At a glance

Hotel size

  • This hotel has 127 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3 PM-9 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property provides ferry terminal pickup service. Guests must contact the property at least 48 hours in advance of arrival to request pickup.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free airport shuttle (available 24 hours)
  • Free ferry terminal shuttle*


  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Things to do

  • On private beach
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Bicycle rentals on site
  • Playground on site

Working away

  • Business center
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Year Built - 2017
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace


  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Chinese
  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa.

The spa is open daily.


Onsite venue - This restaurant serves breakfast, brunch, lunch, and dinner.

Small print

Also known as

  • Residence Bintan Hotel
  • Residence Bintan
  • The Residence Bintan Hotel
  • The Residence Bintan Bintan
  • The Residence Bintan Hotel Bintan

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge


This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Transfers via shuttle are required and must be arranged at least 48 hours before travel by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: IDR 1000000.0 per night

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 1750000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 850000 (up to 11 years old)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, The Residence Bintan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 9 PM. Check-out time is noon.
  • Yes, there are 2 onsite restaurants.
  • Yes, a free airport shuttle is available.
  • Onsite recreation at The Residence Bintan includes hunting. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Residence Bintan also has a private beach, a fitness center, and spa services, as well as a picnic area and a garden.
  • 4.0.Fair

    Felt Stuck

    My girlfriend and I were really looking forward to Bintan and staying at The Residence hotel. After arrival by ferry, they had a complimentary shuttle service to the hotel. I wanted to rent a vehicle to explore the island however be aware that a driver has to be included and you can rent the vehicle from about 4 - 10 hours. The shuttle from the ferry to the hotel was about an hour drive. Once we arrived at The Residence, we felt like we would be stuck as you cannot really explore outside of the hotel. Food was very expensive (compared to Bintan standards - we spent $50 on lunch for 2) as you had no other options but to eat in at the hotel. As for activities, they had bicycles, an Infinity pool, Jenga and foosball at the bar, a spa, fitness center, however we could only keep busy for a few hours until we got bored. The staff was super friendly and nice, however that’s all that The Residence had going for itself. I would not stay here again as there are minimal to no means of exploring outside of the resort.

    Patrick, 1 night trip, Sep 17, 2019

    Verified guest review

  • 8.0.Very Good

    Family, 5 days in August.

    Pros: Great rooms and service. Cons: Activities are a bit over priced and nothing to do around the hotel. I definitely recommend this hotel for short stays.

    Jerome, 4 night family trip, Aug 25, 2019

    Verified guest review

  • 6.0.Good

    The property is new and there are still many things to improve..some things still look a bit rough. The location is very remote which makes doing anything not included in the room rate extremely expensive. The activities sound good on paper but once you see the Beach #2 you will be disappointed. Ensure you bring your own alcohol!!!

    2 night romance trip, Feb 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It was good. Only drawbacks: long drive from ferry to resort and slow WiFi. Everything else was great!

    tomaso, 2 night romance trip, Feb 2, 2019

    Verified guest review

  • 4.0.Fair

    It’s a five star location. The spa is terrific. But everything else is two star. The staff are friendly but poorly trained. Food is appalling.

    Graham, 3 night trip with friends, Jan 30, 2019

    Verified Expedia guest review

  • 6.0.Good

    Don't get double charged.

    The stay was good, but their billing leaves a lot to be desired. During check in, they charged me the standard security deposit which was USD 223.25. Then during check out, my incidentals came out to USD 359.39. For some reason, they could not just charge the difference (USD 136.14), and said they will refund me the USD 223.25 in its entirety and charge me the USD 359.39. I said that's fine and agreed, but it's been over a month and I still haven't been refunded the security deposit of USD 223.25. Sent them an inquiry about this a few days ago, but still no response. Is it that hard to refund the funds? How does something like that take over a month?

    John, 3 night family trip, Nov 22, 2018

    Verified guest review

  • 10.0.Exceptional

    I visited The Residence over the weekend with my boyfriend and we both loved the stay. We stayed in the Garden view room and it was very spacious and comfortable. As it was my boyfriend's birthday, the staff had personally surprised us with a birthday cake on arrival! We really love how friendly and conversant all the staff there are. The hotel is secluded from the rest of the population but is very serene and worth the 1-hour bus ride from Tanjung Pinang. The beach was slightly underwhelming due to the high tide but I would imagine it to look better on a low tide season. Will definitely be back.

    Amanda, 2 night trip, Oct 4, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Service level and friendliness of staff makes this the ultimate getaway.

    Azhar, 1 night trip, Sep 8, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing stay would love to stay again

    Ida Mareen, 2 night family trip, Mar 12, 2020

    Verified guest review

  • 10.0.Exceptional

    BEST Place in Bintan!

    AMAZING resort. Loved the details from room, facilities, yoga (even all the mats were lululemon), spa, massage and even the buffet at Saturday night (lightings were like Wedding)!

    Chaekyung, 1 night trip, Mar 6, 2020

    Verified guest review

See all 277 reviews