Axel Hotel Madrid - Adults Only, Madrid

The only think I didn’t like was the shower. It was one of those that will drain out into the bathroom. Other than that I enjoyed my stay.

Check-in sucks, my room was not ready.

Location good Room was small Service ok Bed was soooo hard I couldn’t sleep They over charged my credit card and have to argue to get it fixed.

Extremely disappointed. When I booked this hotel, it was not specified that this hotel was specifically for gay men. When I booked the hotel and saw the pictures the room was not the one that I saw on the website. To top things off, I booked a hotel room for my friend (male) too and he felt uncomfortable as well. I felt terrible because I was the one that booked it. I spoke to Fernando (concierge) and told him how I felt about it, and he could not do anything about it because I booked through hotels.com. I called hotels.com and no one was able to resolve this issue. The pictures that I saw on Hotels.com it was not as advertised. (I don't have anything against gay men) The fact that this was not mentioned in hotels.com and the pictures didn't specify anything. It was something that was out of the ordinary. Thank you.

I stayed at the axel Madrid in August and was truly impressed. The hotel is very hetero-friendly; a good 40-50% of the travelers I saw were straight couples, so if you’re not gay don’t let that stop you. The hotel is in a great location. Convenient to almost all the historic tourist sites and walking distance to most of them. It is not in the middle of the gay area but it is only a 12-15 minute walk to that part of Madrid. The rooftop deck/bar/pool is really nice and a great place to relax after a day of sightseeing. I had an amazing room overlooking the street. It was quiet and spacious and had a great view of the street the hotel is on. Where the hotel stood out was its service and staff. The GM, Saul, is amazing. I had a small issue with some construction noise and he completely took care of it and made me feel like I was a VIP staying in a five star resort. Overall the staff was great- very helpful and went out of their way to try to help me have a great stay! There are two pharmacies and a grocery store on the same block, very convenient. Can’t say enough nice things about my experience at Axel Madrid. Would definitely stay again and would not hesitate to recommend the hotel to friends and family!