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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property
Central hotel with outdoor pool, connected to the convention center, near Tunjungan Plaza

Choose dates to view prices

In the heart of Kedungdoro, Four Points by Sheraton Surabaya, Tunjungan Plaza invites you to experience upscale comfort. Unwind at the on-site coffee shop or enjoy a stroll in the garden after a day of shopping at Tunjungan Plaza. With an outdoor pool and nearby indoor pool access, this hotel has something for everyone.

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 8 meeting rooms
  • Airport shuttle

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
$72 nightly
The total price is $79
Jul 5 - Jul 6
Total with taxes and fees

Why we love this property

Culinary choices galore
International cuisine awaits at the restaurant, while the cafe serves lighter fare. The bar beckons after hours. Vegan options dot the buffet breakfast.
Cozy sleep suite
Fine linens and hypo-allergenic bedding create a dreamy slumber space. Blackout drapes ensure darkness while 24-hour room service satisfies midnight cravings.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

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9.2 out of 10, Wonderful, 144 reviews
$60 nightly
The price is $65
Jun 20 - Jun 21
Total with taxes and fees
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About the neighborhood

Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • BG Junction - 15 min walk - 1.3 km
  • Surabaya Plaza Shopping Mall - 17 min walk - 1.4 km
  • Taman Hiburan Rakyat - 20 min walk - 1.7 km
  • Grand City Surabaya - 2 min drive - 2.1 km

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Tandes Station - 22 min drive
  • Surabaya Pasar Turi Station - 25 min walk
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Swimming Pool - Four Points - ‬1 min walk
  • ‪Wee Nam Kee Chicken Rice - ‬3 min walk
  • ‪Thai Street Restaurant - ‬2 min walk
  • ‪Chung Gi Wa - ‬1 min walk
  • ‪Sushi Tei - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

  • Four Points by Sheraton Surabaya, Tunjungan Plaza offers a fantastic location, putting you just steps from Tunjungan Plaza. Guests can take a dip in the outdoor pool or grab a bite to eat at Le Petit Cafe, which serves light fare. Other features include a bar/lounge, a 24-hour fitness center, and a fitness center.

At a glance

DONE

Hotel size

    • 293 rooms
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 17
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 50000 per stay)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Shopping
  • Access to nearby indoor pool

Working away

  • Business center
  • 8 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Shopping mall on site
  • Vegan dining options
  • Vegetarian dining options
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Hand-held showerheads
  • Low-height bed
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Wheelchair-width doorways

Room amenities

Be entertained

  • 43-inch LED TV

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Dining

Le Petit Cafe - This café serves light fare only.
Lime Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Botanique Lounge - Overlooking the pool, this lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 260000 for adults and IDR 130000 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 665500.0 per night

Parking

  • Valet parking costs IDR 50000 per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel
Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Tunjungan Plaza offer free cancellation for a full refund?

Yes, Four Points by Sheraton Surabaya, Tunjungan Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, there's free self parking.

Is airport shuttle service offered by Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.

What are the check-in and check-out times at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Four Points by Sheraton Surabaya, Tunjungan Plaza and nearby?

Four Points by Sheraton Surabaya, Tunjungan Plaza has an outdoor pool and a 24-hour fitness center, as well as a garden and access to a nearby indoor pool.

Are there restaurants at or near Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, Le Petit Cafe offers international cuisine and pool views.

What's the area around Four Points by Sheraton Surabaya, Tunjungan Plaza like?

Four Points by Sheraton Surabaya, Tunjungan Plaza is in Surabaya Center, a short 15-minute walk from Taman Hiburan Rakyat and 15 minutes' walk from Surabaya Plaza Shopping Mall.

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Reviews

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious and offered a variety of options with fresh ingredients. (6 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Superb, from the hotel staff, the location, the variety buffet menu at the Lime restaurant for breakfast, everything is excellent. I definitely recommend the Four Points by Sheraton Tunjungan Plaza Surabaya to anyone & I definitely will be staying here again in the future. Thank you for the excellent service
Laksmi, 1-night trip
Verified

10/10 Exceptional

Always a great stay and the staff are super friendly.
Zeng, 4-night trip
Verified

10/10 Exceptional

Love the room. All are great. The staff is amazing
Mohd Roselan, 3-night trip
Verified

10/10 Exceptional

A good hotel near shopping malls and a lot of dining options.
KAI PENG, 1-night trip
Verified

8/10 Very good

The room was clean, modern and a good size. The room was quiet, which is not the case everywhere in the city. The hotel is adjacent a modern mall (you do have to exit the hotel but the mall entrance is very close) with many dining options and the hotel room service is good (although they did call 3 times within 5 minutes to re-confirm my order consisting of 2 items and then called 30 minutes later insisting I give feedback on the service and meal - this was rather annoying especially since I was trying to sleep before a midnight pickup for a tour). I asked about an airport drop-off and the hotel car services are outrageously expensive but there are cabs on standby at the entrance 24/7.
Valerie, 2-night trip
Verified

10/10 Exceptional

The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Lilys, 11-night trip
Verified

8/10 Very good

Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.
j, 2-night trip
Verified

10/10 Exceptional

The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
erika, 2-night trip
Verified

10/10 Exceptional

The front staff Suara and Amy help us a lot. Excellent service
Mohd Esnu Khalidi, 4-night trip
Verified

10/10 Exceptional

Good service, Attentive staff, excellent location right at the mall with many dining options.
Zeng, 2-night trip
Verified

10/10 Exceptional

The staffs are very energetic and pleasant.
Shanan, 3-night trip
Verified

10/10 Exceptional

Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Yuliana, 2-night trip
Verified

10/10 Exceptional

Enjoyable stay!!

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Danilo, 2-night trip
Verified

10/10 Exceptional

Good location and yummy breakfast

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
KANA, 2-night trip
Verified

10/10 Exceptional

A hotel with superb staff at a great location

We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
3-night trip
Verified

10/10 Exceptional

Excellent Service

Everything was great. Service excellent and staff were very friendly.
Marina, 2-night trip
Verified

10/10 Exceptional

We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Kok Shong, 3-night trip
Verified

10/10 Exceptional

Recommended

Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
2-night trip
Verified

10/10 Exceptional

Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
kris, 2-night trip
Verified

10/10 Exceptional

A great hotel with shopping malls next to it.
KAI PENG, 1-night trip
Verified

10/10 Exceptional

The staffs and food were excelent.
Muhammad, 2-night trip
Verified

10/10 Exceptional

Cozy and convertible
Sabrina, 1-night trip
Verified

10/10 Exceptional

My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.
Yuki Sofia, 4-night trip
Verified

10/10 Exceptional

Great staff!
Andrew, 3-night trip
Verified

10/10 Exceptional

Just a short trip to Surabaya

Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Greg, 2-night trip