10/10 Exceptional
Always a great stay and the staff are super friendly.
Zeng
Zeng, 4-night trip
Four Points by Sheraton Surabaya, Tunjungan Plaza
Central Surabaya hotel with outdoor pool, connected to the convention center
In the heart of Kedungdoro, Four Points by Sheraton Surabaya, Tunjungan Plaza invites you to experience upscale comfort. Unwind at the on-site coffee shop or enjoy a stroll in the garden after a day of shopping at Tunjungan Plaza. With an outdoor pool and nearby indoor pool access, this hotel has something for everyone.
Exceptional
Popular amenities
- Pool
- Airport transfer
- Free parking
- Free WiFi
- Connecting rooms available
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- Breakfast available
- 24-hour fitness center
- Valet parking
- Children's pool
- 24-hour room service
- Coffee shop/cafe
- Business center
- 8 meeting rooms
- Airport shuttle
For families (6)
- Children stay free
- Free cribs/infant beds
- Children's pool
- Connecting/adjoining rooms available
- Private bathroom
- Television
$77 nightly
$85 total
Mar 7 - Mar 8
Total with taxes and fees
Why we love this property
Culinary choices galore
International cuisine awaits at the restaurant, while the cafe serves lighter fare. The bar beckons after hours. Vegan options dot the buffet breakfast.
Cozy sleep suite
Fine linens and hypo-allergenic bedding create a dreamy slumber space. Blackout drapes ensure darkness while 24-hour room service satisfies midnight cravings.
Room options
Showing 5 of 5 rooms
Room, 1 King Bed
Exceptional
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
- 301 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Room, 2 Double Beds
Exceptional
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
- 301 sq ft
- 1 bedroom
- Sleeps 3
- 2 Double Beds
Premium Room, 1 King Bed
Exceptional
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
- 431 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Suite, 1 Bedroom
Highlights
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
- 570 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Family room, 1 Twin, Alternate: bunk beds
Highlights
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
- Sleeps 3
- 1 Double Bed
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About the neighborhood
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261
About this property
Four Points by Sheraton Surabaya, Tunjungan Plaza
Located near a train station, Four Points by Sheraton Surabaya, Tunjungan Plaza is a great choice for a stay in Surabaya. Guests can take a dip in the outdoor pool or grab a bite to eat at Le Petit Cafe, which serves light fare. Other features include a bar/lounge, a 24-hour fitness center, and a fitness center.
At a glance
Property amenities
Room amenities
Special features
Dining
Le Petit Cafe - This café serves light fare only.
Lime Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Botanique Lounge - Overlooking the pool, this lobby lounge serves light fare only. Open daily.
Frequently asked questions
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Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews
Exceptional
9.4
Cleanliness
9.4
Location
9.6
Staff & service
9.4
Property conditions & facilities
What guests liked
- Breakfast was delicious and offered a lot of variety to choose from. (3 reviews)
- The property's location offers easy access to a variety of dining options and a convenient breakfast buffet. (3 reviews)
From real guest reviews summarized by AI.8/10 Very good
Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.
j
j, 2-night trip
10/10 Exceptional
A good hotel near shopping malls and a lot of dining options.
KAI PENG
KAI PENG, 1-night trip
10/10 Exceptional
The front staff Suara and Amy help us a lot. Excellent service
Mohd Esnu Khalidi
Mohd Esnu Khalidi, 4-night trip
10/10 Exceptional
A great hotel with shopping malls next to it.
KAI PENG
KAI PENG, 1-night trip
10/10 Exceptional
The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
erika
erika, 2-night trip
10/10 Exceptional
Cozy and convertible
Sabrina
Sabrina, 1-night trip
10/10 Exceptional
The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Lilys
Lilys, 11-night trip
10/10 Exceptional
The staffs and food were excelent.
Muhammad
Muhammad, 2-night trip
10/10 Exceptional
Good service, Attentive staff, excellent location right at the mall with many dining options.
Zeng
Zeng, 2-night trip
10/10 Exceptional
Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Yuliana
Yuliana, 2-night trip
10/10 Exceptional
The staffs are very energetic and pleasant.
Shanan
Shanan, 3-night trip
10/10 Exceptional
Great staff!
Andrew
Andrew, 3-night trip
10/10 Exceptional
Enjoyable stay!!
Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip.
The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Danilo
Danilo, 2-night trip
10/10 Exceptional
Good location and yummy breakfast
Very convenient location. Just next to shopping mall w restaurants & fast foods.
Very yummy breakfast buffet with fresh juice, handmade noodle etc…
KANA
KANA, 2-night trip
10/10 Exceptional
A hotel with superb staff at a great location
We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
Verified traveler
3-night trip
10/10 Exceptional
Just a short trip to Surabaya
Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Greg
Greg, 2-night trip
10/10 Exceptional
Excellent Service
Everything was great. Service excellent and staff were very friendly.
Marina
Marina, 2-night trip
10/10 Exceptional
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Kok Shong
Kok Shong, 3-night trip
10/10 Exceptional
Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.
Stephen
Stephen, 1-night trip
10/10 Exceptional
Good
Shanan
Shanan, 4-night trip
10/10 Exceptional
Recommended
Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
Verified traveler
2-night trip
10/10 Exceptional
Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.
Stephen
Stephen, 1-night trip
8/10 Very good
Unfortunately there is not enough parking space in front of the hotel
erika
erika, 1-night trip
10/10 Exceptional
Friendly staff, clean and closed to the shopping centre and restaurants.
What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
kris
kris, 2-night trip
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