The Palm Grove - CHSE Certified

Photo gallery for The Palm Grove - CHSE Certified

Primary image
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
2 outdoor pools, free cabanas, pool umbrellas
Terrace/patio

Overview of The Palm Grove - CHSE Certified

The Palm Grove - CHSE Certified

3.5 star property
3.5-star hotel in Mushroom Bay with 2 outdoor pools and restaurant

9.4/10 Exceptional

31 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bar
  • 24/7 front desk
The price is $26
Price available on 6/30/2022
Map
Mushroom Bay, Lembongan Island, Bali, 80361
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Free airport shuttle
  • Beach towels
  • Children's pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 19 miles/30.6 km
  • Free airport shuttle

About this property

The Palm Grove - CHSE Certified

A great choice for a stay in Lembongan Island, The Palm Grove - CHSE Certified offers a free airport shuttle during limited hours. You can indulge in massages, body scrubs, or mani/pedis, and grab a bite to eat at Palm Grove, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a children's pool. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Free airport shuttle from 10 AM to 3 PM

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's pool

What to do

  • Shopping
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Free pool cabanas
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 2 outdoor pools
  • Spa services
  • 24-hour pool access

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include body scrubs, body treatments, and manicures and pedicures.

Dining

Palm Grove - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between IDR 80000 and IDR 100000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 430000 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 250000.0 per day
  • Airport shuttle for children between the ages of 5 and 12 costs IDR 380000.00 (roundtrip)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool open 24-hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Palm Grove Hotel Lembongan Island
Palm Grove Lembongan Island
The Palm Grove
The Palm Grove Chse Certified
The Palm Grove - CHSE Certified Hotel
The Palm Grove - CHSE Certified Lembongan Island
The Palm Grove - CHSE Certified Hotel Lembongan Island

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.3/10

Cleanliness

9.4/10

Staff & service

9.7/10

Amenities

9.3/10

Property conditions & facilities

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

This property was beautiful, peaceful, serene. My room was spacious and very comfortable. Would highly recommend.
3-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. Staff friendly. Very quiet. All activities arranged by staff at a good price.
3-night family trip
Verified Wotif guest review

8/10 Very Good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I liked the layout, the villa type format, the staff was great and attentive. Small hotel
Crystal, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

We love Palm Grove Villas The pool and surrounding gardens are so pretty they work hard to keep it looking good Our villa was spacious and a very comfy bed . Breakfast could be better but that is me being fussy . This is our second visit and we will definitely go again . The staff are all Great especially Supa 👍
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Love it!
Clean rooms, amazing pool, and beautiful grounds. Basic accommodation, but highly recommend for the price and proximity to beautiful Mushroom Bay!
2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it!
Amazing staff and area.
Kenneth, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Romantic and Beautiful
This hotel is so full of beautiful and functional little details (like the multi plug in for energy) , everyone in the staff is so nice and helpful, really they got out hearts. When you enter this place you do feel like entering the tropics and a magical place. The only thing is even the local area is quite good (restaurants, shops, near harbor) its quite far from the "main places" in the islands, but this is us asking for too much when you really dont want to leave the hotel to begin with, also a ride in a scotter is cheap and cool way to get around. Def we will come back for more, and we recomend to stay more in both Lembongan or Ceningan, they are quite a jewel. We spend our xmas there and it was really special, thanks to everyone working there <3
Jose Miguel, 1-night romance trip
Verified Hotels.com guest review