My recent experience at Hotel Emiliano Rio de Janeiro was deeply disappointing and entirely inconsistent with the standard of excellence the establishment claims to offer.
During my stay, I encountered structural and sanitary conditions unacceptable for a hotel of this category, including:
-Strong mold odor throughout the room;
-Visible mold on the air-conditioning vents;
-A curtain that fell during the night, preventing adequate rest;
-Stained and unhygienic upholstery;
-A coffee table with a cracked marble top;
-A damaged bathroom floor, posing a physical safety risk to guests.
In addition, the hotel prohibited visitors from entering the guest room, citing an internal policy that was never presented at check-in. To this date, the hotel manager, have refused to provide a copy of the alleged document, despite my formal request.
It is important to highlight that the hotel itself authorized the entry of a professional from hair salon into my room on the day of check-in, which demonstrates inconsistency and contradiction in applying this rule, constituting a violation of the principle of good faith.