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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Silk Queen Hotel, Hanoi

4-star4 stars
Great for familiesThis property has good facilities for families.
100 Hang Gai Street, Hoan Kiem District, Hanoi, 10000, Vietnam

Luxury hotel with spa, near Hoan Kiem Lake
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Location
Great location
Service
Fantastic service
Room
Great room
Pool
Ordinary pool

Silk Queen Hotel, Hanoi

from $52
  • Deluxe Double or Twin Room, No Windows
  • Luxury Double Room, 1 Bedroom, City View
  • Suite, Terrace, City View
  • Family Triple Room, 1 Bedroom, City View
  • Grand Room, City View

What’s around Silk Queen Hotel, Hanoi

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 5 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 16 min walk
  • St. Joseph's Cathedral - 5 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Ngoc Son Temple - 7 min walk
  • Hoa Lo Prison Museum - 11 min walk

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive
  • Hanoi Long Bien Station - 15 min walk
  • Hanoi Railway Station - 17 min walk
  • Hanoi Van Dien Station - 11 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 60 rooms
  • This hotel is arranged over 11 floors

Check-in and check-out

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Parking

  • No parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Outdoor pool 1
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space size (feet) - 700
  • Conference space size (meters) - 65
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
  • Tablet computer
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Silk Queen Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, and a steam room.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Silk Queen Bar - Onsite bar.

Silk Queen Hotel, Hanoi’s small print

Also known as

  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel
  • Silk Queen Hanoi
  • Silk Queen
  • Silk Queen Hotel Hotel
  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel Hotel Hanoi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6 AM to 10 PM.
  • Children under 6 years old are not allowed in the spa without adult supervision.

    Guests under 6 years old are not allowed in the spa.

    Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability)

    Late check-out can be arranged for an extra charge (subject to availability)

    Rollaway beds are available for VND 414000 per day

    Airport shuttle service is offered for an extra charge of VND 423000 per vehicle (one-way)

    Airport shuttle service for children up to age 5 costs VND 0 (one-way)

    Train station pick-up service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Fabulous 8.6 From 346 reviews

    Very Good 8.0
    The location is great and it's nice to have a breakfast included. However, the room didn't have a window so felt a little claustrophobic and the tub wasn't cemented down so could be a little dangerous at times. Also, the gym is a joke, so don't look at that as a perk.
    Diana, us4 night trip with friends
    Good 6.0
    No real fitness center
    Every piece of equipment in the “fitness center” was broken. Room was okay and location was good. Friendly service and good breakfast. Shower in the room was also disappointing
    us2 night trip with friends
    Very Good 8.0
    Service was very good and people very polite.
    Hoa, us6 night family trip
    Good 6.0
    Lower your expectations, then lower them again.
    We previously stayed at the Silk Queen two years ago and had no complaints. The staff are very friendly and helpful, but the hotels problems overshadowed their efforts. The room (303) was a bit shabby with debris on the floor, marks on the walls and grout missing throughout the bath. Don't look too closely and you'll be okay. Chronic issues include a lack of hot water and weak internet depending on time of day. I've seen refrigerators with brighter lights than the bathroom, which maybe fortunate. Towels are worn thin and limited to the number of guests. In order to rate this hotel four stars you'd have to be grading on a very steep curve. The hotel location is very good and would favorably compare to a hostel. They serve a nice breakfast that would appeal to locals, but how do you run out of noodles in Vietnam?
    Tom, us5 night romance trip
    Exceptional 10.0
    Small Gem
    Historical hotel in silk area. Staff was wonderful. Great location for everything. My room was large, clean and comfortable. Free breakfast was good. Our concierge and an employee from sales were exceptional. Concierge planned Hanoi Backstreet Tour for us. Do not miss this tour. I would stay here again.
    Kathleen, us3 night trip with friends

    Silk Queen Hotel, Hanoi

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