Hotel Zihua Express, Zihuatanejo

Great customer service, quiet centrally located to stores food ice cream for the kids Rooms are small clean and the basic necessity. Beds need to be upgraded way to HARd

The map and instructions Tomas sent to help find the hotel were very helpful and he continued to offer information and assistance throughout. Despite reading the previous reviews, this hotel wasn't what I expected. Small room, few amenities, no elevator, a nice flat-screen TV but zero English-speaking channels (unless you like terrible old American movies you'd never otherwise watch). An OK but spartan experience. Cars are parked in a secure area. Tons of little shops in the area and countless restaurants. We felt safe walking around in the evening.

While there was some initial confusion over the booking, it was settled in a timely manner and the stay was very nice and a great price for the room.

There was some confusion with the booking initially but it was taken care of in a timely manner and it was a nice stay for a business trip.

This hotel is a gem -- very clean, staff very helpful and knowledgeable, close to everything (and walking distance to almost everything). The manager, Tomas, was particularly helpful as he's lived in Zihua most of his life. He speaks excellent English as well as Spanish and was very friendly and willing to answer any questions we had. This hotel has one of the best swimming pools I've run across in my travels over the years -- long enough to actually swim!