I want to be fair and precise in this review.
I was aware in advance that the room was located in a separate building about 150 meters from the main castle, so the distance itself was not the issue. The problem was the condition and environment of that building, which did not match the quality, comfort, or overall experience presented on Hotels.com or implied by the price and 4-star rating.
The surrounding area were dark, very quiet, and appeared largely empty. The room felt worn and significantly below the expected standard. Upon arrival, the reception also informed us that there might be very few or no people remaining on the property during the evening, and that we should contact security guards if assistance was needed. This did not feel appropriate or reassuring for a hotel at this level.
Because of these factors, we chose to leave the hotel the same evening and book alternative accommodation. The replacement hotel was considerably cheaper yet offered a clearly higher standard in terms of comfort, condition, and overall experience, which further highlights the mismatch between price and delivered value.
To be fair, Rosersbergs Slottshotell did refund half of the booking amount as a goodwill gesture, which I acknowledge. However, the explanation given was that a full refund was not possible due to fees and commissions related to Hotels.com. As a guest, it is unreasonable to be placed between the hotel and the booking platform when the issue concerns the
