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MarsCity Hotel - CHSE Certified

Photo gallery for MarsCity Hotel - CHSE Certified

View from property
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Standard Room | Select Comfort beds, desk, blackout curtains, iron/ironing board

Overview of MarsCity Hotel - CHSE Certified

MarsCity Hotel - CHSE Certified

3.0 star property
Luxury Denpasar hotel with 1 outdoor pools, connected to the convention centre

22 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Lounge area
  • Bar
Jl. Kerta Dalem, Sidakarya, Denpasar, Bali, 80361
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business centre
  • Business centre
  • Terrace
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • Heart of Denpasar
  • Sanur Beach - 17 min drive
  • Kuta Beach - 32 min drive
  • Legian Beach - 33 min drive
  • Double Six Beach - 37 min drive
  • Seminyak Beach - 39 min drive
  • Nusa Dua Beach - 30 min drive
  • Tanah Lot - 72 min drive
  • Ubud Monkey Forest - 65 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive


  • Mie Setan Kober - 17 min walk
  • Funny Pancake 'n Coffee - 3 min drive
  • Arirang Korean Food - 4 min drive
  • Mie Ayam Bandung - 4 min drive
  • Juicy and Crispy - 4 min drive

About this property

MarsCity Hotel - CHSE Certified

When visiting Denpasar, MarsCity Hotel - CHSE Certified is a great choice to consider. You can indulge in massages, body wraps or aromatherapy, and Allien Restaurant serves breakfast, lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a snack bar/deli.


Dutch, English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected


Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms
  • Arranged over 4 floors


  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17


  • No cots (infant beds)
  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas


  • 1 building/tower
  • Built in 2013
  • Garden
  • Terrace
  • An outdoor pool
  • 24-hour pool access


  • Wheelchair-accessible parking


  • Dutch
  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Selected Comfort mattress
  • Bed sheets provided

What to enjoy

  • Garden
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer (on request)
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • Restaurant dining guide

Special features


Allien Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between IDR 50000 and IDR 200000 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool open 24 hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

MarsCity Hotel
MarsCity Hotel Sanur
MarsCity Sanur
MarsCity Hotel Denpasar
MarsCity Denpasar
MarsCity Hotel
Marscity Chse Certified
MarsCity Hotel CHSE Certified
MarsCity Hotel - CHSE Certified Hotel
MarsCity Hotel - CHSE Certified Denpasar
MarsCity Hotel - CHSE Certified Hotel Denpasar

Frequently asked questions

Does MarsCity Hotel - CHSE Certified offer free cancellation for a full refund?
Yes, MarsCity Hotel - CHSE Certified does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at MarsCity Hotel - CHSE Certified?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at MarsCity Hotel - CHSE Certified?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at MarsCity Hotel - CHSE Certified?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at MarsCity Hotel - CHSE Certified?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at MarsCity Hotel - CHSE Certified?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at MarsCity Hotel - CHSE Certified and nearby?
Have fun with activities such as boat tours, kayaking and rafting, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near MarsCity Hotel - CHSE Certified?
Yes, Allien Restaurant offers pool views. Nearby restaurants include Man Shed (2 mi), Snack Shack (2.1 mi) and Depot Winnie (2.1 mi).
Does MarsCity Hotel - CHSE Certified have any outdoor private spaces?
Yes, every room features a garden.
What's the area around MarsCity Hotel - CHSE Certified like?
MarsCity Hotel - CHSE Certified puts you in the heart of Denpasar. Popular attractions include Sanur Beach, which is 17 minutes away by car.

Overall score and ratings





Staff & service


Property conditions & facilities

8/10 Very good

Ni Kadek, 3-night business trip
Verified guest review

8/10 Very good

Not as bad as it sounds
If u a backpacker it's ok to stay for the price. Saw few cockroaches and other bugs near the bed and bathroom. There is no fridge in the room but it ok I guess aircon works great and has nice swimming pool. The bed was comfortable in every way and nice and quiet area not much noise
Gert, 8-night trip
Verified guest review

2/10 Poor

should have left after one night
cash, headphones, and USB stick stolen from room and no follow up from management. location is in the absolute middle of nowhere, items in room in disrepair.
Verified guest review

4/10 Fair

dirty room / bad food
hotel not near main strip in Sanur and in a rough area. It is close to airport. Rooms were very dirty, stains and burns on bed sheet, hairs all over floor, headboard needs a good clean. We ordered lunch and was not very nice at all. Staff were friendly and helpful. Ok for price but would not stay more than one night.
Verified Expedia guest review

10/10 Exceptional

Very nice service ,rooms are well maintained,worth
Received,good services ,satisfied with the Hospitality and gestures
Verified Expedia guest review

6/10 Good

Nice hotel and very cheap
Nice quiet hotel. Staff very helpful and friendly. But Wifi was weak in our room, we had to change. There was a water leak in the bathroom.
Verified guest review

4/10 Fair

A hotel in the middle of nowhere
The pictures are true and the rooms modern. the price via Expedia is ok. We where ending our month and a half in Indonisia and figured we where going to stay close to the airport and go to the beach. The rooms are exactly like the pictures . But there is a smell of urine in the bathroom. The walls are very thin and you hear every thing that is going on in the hotel. There where more than forty school kids partying all night long. ( in the pool and every where). Of course the price of the rooms make it possible. The security guy was yonguer or as young as the teeagers. So no authoraty there was possible.The staff smiles a lot but are unprofessionnal. They are also to young. Curiously, the play and laugh toguether like young children. The hotel had pratically nothing avalable on the menue except for The indonesian part of it. They where all out of every thing. It was very basic. You have to check your bill because they over charged us twice. The only staff really working was the cleaning crew. The hotel offers you a shuttle to the beach but they do not pick you up at any given time. They only have four beach towels for the pool. You may not have one for yourself (???) We paid for 3 nights but stayed only 2 (not refundable) the management understood the " inconveniance" of the kids partying but did not whant to refund the night we where not staying there. We went elswhere and where very pleased to finish our trip at the Puri Maharani hotel. Pardon my mistakes, I'm french.
Verified Expedia guest review

4/10 Fair

Marscity 3*? they must be on Mars!
Nice from the outside but very cheap on the inside. The corridors are loud and echoey. The bathrooms are tiny, with cold water and made of plastic. TV and beds are nice. But the food, location and overall cleanliness of the hotel were a manor turn off. We could only stand one night. We met other people who checked out early for the same reasons. This hotel is ok if you are local and don't mind the 2* experience, but orherwise go elsewhere for the price.
Verified guest review

8/10 Very good

Verified guest review

8/10 Very good

Nice hotel newly opened, quite isolated
The staff were very friendly and efficient. We asked for non smoking and were put in a smoking room, quite unpleasant and the smell remained for our entire stay. The room was not very soundproof so we could hear other guests at the swimming pool and outside our room. Buffet breakfast was a choice of rice, meat dish and green vege dish,which was a bit disappointing. On our last day we were given breakfast from a menu which was really nice. The hotel is very clean and modern but still needs to add a few extras. The bar only stocked beer(Bintang) and soft drinks, only 1 pillow each on the bed and no soap dish near the sink. The shower was not very hot in the morning but fine if used in the evening. There is a free shuttle bus that will take you to either Sanur beach(10 minutes) or Galleria shopping centre (15-20 minutes). There are a few roadside eateries close to the hotel but we didn't try these
Verified Expedia guest review