We stayed at Hotel Arai for 8 nights. The staff were friendly, our room was clean, and the hotel’s location in Barcelona’s Gothic Quarter was very convenient for exploring the city.
On a positive note, when we identified a problem with the air conditioning, it was addressed immediately, which we appreciated.
However, some aspects of our stay fell short of expectations, particularly for a hotel at this price point. Room amenities were not replenished sufficiently, and we felt breakfast should have been included given the cost of the accommodation.
More concerning, we reported a low-battery warning from the smoke detector, but the issue was not addressed during our stay. This was disappointing, as it is a basic maintenance and safety concern that should have been resolved promptly.
Overall, we appreciated the friendly staff, clean room, convenient location, and quick response to the air-conditioning problem. However, the inconsistent attention to room amenities and the failure to address the smoke detector warning detracted from our experience. For the price, we expected a more consistent level of service and attention to detail.