10/10 Exceptional
Modern hotel . Staff friendly . Good swimming pool . Good location . Only issue is that still has a lot of construction sites working around hotel
Yin Mei
Yin Mei, 3-night trip
Grand Mercure Batam Centre
Luxury hotel with spa, near Batam Centre Ferry Terminal
Choose dates to view prices
Grand Mercure Batam Centre puts you just a 5-minute drive from Batam Centre Ferry Terminal and Museum Batam Raja Ali Haji. You can visit the spa to indulge in hot stone massages, body scrubs, or aromatherapy, and international cuisine is served at Ambrosia All Day Dining, which is open for breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a fitness center.
9.2
Wonderful
Popular amenities
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- Fitness center
- Children's pool
- Pool bar
- 24-hour room service
- Airport shuttle
- Shopping center shuttle
- Ferry terminal shuttle
For families (6)
- Free cribs/infant beds
- Children's pool
- Connecting/adjoining rooms available
- Private bathroom
- Garden
- Daily housekeeping
$71 nightly
$78 total
Apr 15 - Apr 16
Total with taxes and fees
Room options
Showing 6 of 6 rooms
Deluxe Room, 2 Twin Beds, City View
- City view
- 320 sq ft
- Sleeps 3
- 2 Twin Beds
Deluxe Room, 1 King Bed, City View
8.8Excellent
3 reviews
- City view
- 320 sq ft
- Sleeps 3
- 1 King Bed
Superior Room, 2 Twin Beds, City View
10.0Exceptional
1 review
- City view
- 427 sq ft
- Sleeps 3
- 2 Twin Beds
Deluxe Suite, 1 Double Bed, City View
- City view
- 689 sq ft
- Sleeps 3
- 1 Double Bed
Executive Room, 1 King Bed, City View
10.0Exceptional
1 review
- City view
- 463 sq ft
- Sleeps 3
- 1 King Bed
Superior Room, 1 King Bed, City View
10.0Exceptional
1 review
- City view
- 320 sq ft
- Sleeps 3
- 1 King Bed
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About the neighborhood
Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461
What's nearby
- Mega Mall - 18 min walk - 1.6 km
- Batam Centre Ferry Terminal - 18 min walk - 1.6 km
- Batam Centre - 18 min walk - 1.6 km
- Batam Center Shopping Area - 18 min walk - 1.6 km
- Maha Vihara Duta Maitreya Buddhist Temple - 19 min walk - 1.6 km
Getting around
- Batam Batu Besar (BTH-Hang Nadim) - 24 min drive
- Singapore Changi Airport (SIN) - 15.7 miles/25.3 km
- Seletar Airport (XSP) - 23.3 miles/37.4 km
- Airport shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
- Shopping center shuttle (surcharge)
Restaurants
- Love Seafood Restaurant - 6 min walk
- Golden Lamian - 6 min walk
- Bandoeng Resto - 5 min walk
- G Coffee Batam - 8 min walk
- Kopitiam Mentari Batam Centre - 8 min walk
About this property
Grand Mercure Batam Centre
Grand Mercure Batam Centre puts you just a 5-minute drive from Batam Centre Ferry Terminal and Museum Batam Raja Ali Haji. You can visit the spa to indulge in hot stone massages, body scrubs, or aromatherapy, and international cuisine is served at Ambrosia All Day Dining, which is open for breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a fitness center.
At a glance
Hotel size
- 230 rooms
- Arranged over 16 floors
Arriving/Leaving
- Check-in start time: 2:00 PM; Check-in end time: anytime
- Check-out time is noon
Special check-in instructions
- This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Guests driving to the property should contact this property in advance (e.g., directions)
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
Children
- Children aged 5 and younger eat free breakfast
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms (speed: 25+ Mbps)
Parking
- Free secured, uncovered onsite self parking
Transfers
- Airport shuttle on request (available 24 hours)*
- Ferry terminal shuttle*
Offsite
- Shopping center shuttle*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
- Restaurant
- Bar/lounge
- Poolside bar
- Private dining
- 24-hour room service
Traveling with children
- Children's pool
- Children's menu
- Children's games
- Toys
Working away
- Computer station
Services
- 24-hour front desk
- Concierge services
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Porter/bellhop
- Pool loungers
- Romance packages
Facilities
- Safe-deposit box at front desk
- Garden
- Television in common areas
- Fitness center
- Adjacent to a golf course
- An outdoor pool
- Full-service spa
- Massage/treatment rooms
- Lockers available
- Banquet hall
- Reception hall
- Dock
Accessibility
- Elevator
- Elevator door width (inches): 35
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Front entrance ramp
- Wheelchairs available on site
- Lever door handles
- Well-lit path to entrance
- Smooth flooring in public areas
- Hardwood flooring in room
Room amenities
Home comfort
- Air conditioning
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
- Bed sheets provided
What to enjoy
- In-room massage
- Individually furnished
Freshen up
- Private bathroom
- Bidet
- Free toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste
- Toilet paper
Stay connected
- Desk
- Free WiFi (speed of 25+ Mbps)
- Phone
- Desk chair
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Spa
The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Dining
Ambrosia All Day Dining - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Celeste Cafe & Lounge - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
- Airport shuttle service is offered for an extra charge of IDR 195000 per vehicle (one-way, maximum occupancy 4)
- Ferry terminal shuttle service is offered for an extra charge
- Shopping center shuttle service is offered for an extra charge
Children & extra beds
- Rollaway beds are available for IDR 500000.0 per night
Pool, spa, & gym (if applicable)
- Pool access available from 6:00 AM to 6:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Mercure Batam Centre Batam
Grand Mercure Batam Centre Hotel
Grand Mercure Batam Centre BATAM
Grand Mercure Batam Centre Hotel BATAM
Frequently asked questions
Is there a pool at Grand Mercure Batam Centre?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at Grand Mercure Batam Centre?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Mercure Batam Centre?
Yes, there's free self parking.
Is airport shuttle service offered by Grand Mercure Batam Centre?
Yes, an airport shuttle is available. The charge is IDR 195000 per vehicle one-way.
What are the check-in and check-out times at Grand Mercure Batam Centre?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Grand Mercure Batam Centre and nearby?
Grand Mercure Batam Centre has a spa and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Grand Mercure Batam Centre?
Yes, Ambrosia All Day Dining offers international cuisine and poolside dining.
What's the area around Grand Mercure Batam Centre like?
Grand Mercure Batam Centre is in the heart of Batam, a short 20-minute walk from Batam Centre Ferry Terminal and 19 minutes' walk from Batam Center Shopping Area.
Have a question?
BetaGet instant answers with AI powered search of property information and reviews.
Grand Mercure Batam Centre Reviews
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.0
Amenities
9.2
Staff & service
9.8
Property conditions & facilities
What guests liked
- Breakfast was extensive with a wide spread of local and international options, freshly prepared and beautifully presented. (7 reviews)
From real guest reviews summarized by AI.10/10 Exceptional
All good. Kind staff. Great breakfast. Swimmingpool a bit shallow but apart from that very nice.
Mats
Mats, 2-night trip
8/10 Very good
Room and amenities was great. Breakfast spread was excellent.
Water temperature was inconsistent.
Ronald
Ronald, 1-night trip
10/10 Exceptional
Good location, beautiful rooms and great staff. We used the pool and Tapas Bar, both excellent. Staff booked us a very early taxi to the airport which arrived early and was also great.
Lisa
Lisa, 1-night trip
10/10 Exceptional
Nice new hotel with nice breakfast
Christian
Christian, 2-night trip
6/10 Good
Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w
Nur Mohammed
Nur Mohammed, 1-night trip
10/10 Exceptional
Clean place with great amenities. Friendly staff
Sherman
Sherman, 1-night trip
10/10 Exceptional
Very clean room
Eric
Eric, 2-night trip
10/10 Exceptional
Room was spacious and clean. Still rather new as it was opened in May 2025. Very good spread at buffet breakfast. About 10min by Grab from batam centre ferry terminal
Poey Yin
Poey Yin, 3-night trip
10/10 Exceptional
Clean and staff is courteous
Zy
Zy, 2-night trip
10/10 Exceptional
Clean room
Kevin
Kevin, 1-night trip
10/10 Exceptional
Very well designed, customer orientated hotel.
Boon Cheong
Boon Cheong, 1-night trip
10/10 Exceptional
Excellent
Victor
Victor, 1-night trip
10/10 Exceptional
Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls.
Amazing amazing amazing staff, that was the best part about this hotel!
Xinyi
Xinyi, 3-night trip
6/10 Good
A new hotel with many marketing lines saying good services but you feel nothing. Every corner is planning to overcharge you. We don’t feel welcome or any genuine warmth.
BoonTeck
BoonTeck, 3-night trip
8/10 Very good
Business trip in Batam
very comfortable hotel, staffs are friendly and helpful. However the gym close a bit early at 8pm.
Wan Ka
Wan Ka, 4-night trip
10/10 Exceptional
The stay was a pleasant one with friendly and helpful staffs. The room is clean and spacious. My family enjoy the stay.
Lee
Lee, 1-night trip
10/10 Exceptional
Grand Mercure Batam – Comfort, Class & Convenience
Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special.
The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore.
Breakfast was excellent, with a wide spread of local and international options, and the hotel facilities like the pool and gym were clean, well-maintained, and relaxing after a day out.
What really stood out was the staff — friendly, attentive, and always ready to help with a smile. You genuinely feel looked after.
If you’re visiting Batam and want a stay that blends luxury, comfort, and convenience, Grand Mercure Batam is a fantastic choice. We’d happily stay here again.
Asish
Asish, 4-night trip
10/10 Exceptional
Amazing brand nee stayed here from Canada and up to par with the brand
Moe
Moe, 1-night trip
10/10 Exceptional
Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Khairunnisa
Khairunnisa, 2-night trip
10/10 Exceptional
4 day young hotel.. brand new. Got it at promo price for a deluxe twin room. Will definitely come back for my next visit to Batam. Only thing didn't get to experience the massage and spa as they were short handed. Otherwise, everything is perfectly fine.
Saaria
Saaria, 1-night trip
4/10 Fair
Imposition of deposit when past few times don’t have. Room not ready. Soundproofing not good.
Boon Cheong
Boon Cheong, 1-night trip
10/10 Exceptional
Meeting expectations
I generally prefer to stay at international chain hotels when I travel, as they offer a consistent standard of service and quality no matter where I am—and this hotel certainly lived up to those expectations. From the moment I stepped into the lobby, I was impressed by the stunning and thoughtfully designed interior. The décor is modern, tasteful, and exudes a sense of quiet luxury.
The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches—soft linens, ambient lighting, and a well-appointed bathroom.
What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay.
Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone—from hearty hot dishes to lighter, healthy choices.
Overall, this hotel ticked all the right boxes for me. Excellent service, beautiful interiors, a comfortable room, and a generous breakfast—it’s everything I look for in a stay. I wouldn’t hesitate to return.
Sophia
Sophia, 2-night trip
8/10 Very good
Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident.
The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you.
Priscilla
Priscilla, 2-night trip
10/10 Exceptional
客戶整潔，職員有禮。
Ka Yan
Ka Yan, 1-night trip
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