The property in on steep land, but transportation is available 24/7 via golf cart and the staff respond quickly. There are many amenities. First, the concierge staff are top notch. Johansy made sure all of our needs were met and she went above and beyond to do so. For example, when we found out the mini bar service was no longer offered, she helped us order snacks and drinks to be delivered from a grocery store to have in our room.
Second, the resort provides its' own guides for the Manuel Antonio National Park. We arranged to have a private tour due to my mobility limitations. We had Clarence Whittaker as our guide, and he was so patient, friendly and helpful, he pushed me in a wheelchair, UPHILL and over gravel and rocks. He was incredible. And of course, he was an excellent, knowledgeable guide. I cannot say enough about him. There is also a free tour of the hotel's own nature reserve, but we didn't go on it.
The food at the restaurant is excellent. The included breakfast is very generous. All the wait staff were friendly and attentive. The view is gorgeous and we watched the sun set from the restaurant and Sky Bar every night. We heard howler monkeys and toucans. The drinks were delicious and not overly sweet like in the US.
Our room was lovely, comfortable and clean and it had nice amenities too, like delicious coffee, a sitting area, an outdoor sitting area and a luxurious shower with multiple nozzles. The housekeeping staff were wonderful and accommodating.