Grand Hotel Zermatterhof

Property class: 5 and above

Choose dates to view prices

Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Grandeur with Matterhorn at the window

Grand Hotel Zermatterhof greets arrivals with a Belle Époque lobby of oak, brass, and crystal chandeliers, setting a polished tone from the first step inside. Days move between marble-bathroom comfort and the serene Vita Borni Alpine Spa, where a spacious indoor pool and Matterhorn-view hot tub make lingering feel like the plan. Evenings can end under the deep-blue, starry ceiling of The Stars Bar, with live piano and cocktails that suit the altitude.

  • Horse-drawn arrival ritual

    A traditional carriage transfer sets a charming, old-world tone from the start.

  • Dining with serious credentials

    Choose Michelin-starred tasting menus or GaultMillau brasserie classics.

  • Steps to alpine history

    Walk straight into the Matterhorn Museum, positioned just in front of the hotel.

Amenities

  • Saycheese! raclette and fondue with Valais cheeses
  • Adults-only sauna area with dimmed lighting
  • Finnish sauna, steam baths, and ice grotto
  • Helicopter tours around the Matterhorn available
  • Centrally set on Bahnhofstrasse in Zermatt
  • Ten-minute walk from Zermatt station
These property details are summarized by AI

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

A hotel room with a bed, a desk, a television, and a chair.

Classic Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a bench, a nightstand with lamps, a mirror, and a bathroom visible through an open door.

Deluxe Double Room

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room (Matterhorn View)

A modern hotel room with a kitchenette, a sofa with orange pillows, a glass coffee table, and a view of buildings through the window.

Deluxe Double Room (Matterhorn View)

8.4 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Grand Suite (Matterhorn View)

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a bench, a desk with a chair, and a view of a balcony with a railing.

Grand Suite (Matterhorn View)

  • Mountain view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

A cozy loft-style room with a wooden ceiling, a gray sofa, a white armchair, a small wooden table, and a TV mounted on the wall.

Suite (Chalet)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double Room (Matterhorn View)

A hotel room with a large bed, two chairs, a desk, a lamp, and a window with curtains.

Classic Double Room (Matterhorn View)

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room (Classic)

A cozy living room with a sofa, a coffee table, and a TV. There is a kitchen area with wooden cabinets and a large window.

Superior Double Room (Classic)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom

A cozy room with a wooden ceiling, a sofa, a dining table, and a fireplace.

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom (Matterhorn View)

A cozy room with a red sofa, wooden ceiling, and large windows with red curtains.

Junior Suite, 1 Bedroom (Matterhorn View)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

A well-lit room with a wooden ceiling, a round glass table, and red upholstered chairs. There is a desk with a lamp and a television on a stand.

Suite, 1 Bedroom, Corner (Matterhorn View)

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Signature Suite, 1 Bedroom (Classic)

A spacious living area with a wooden ceiling, a stone fireplace, a red sofa, and a glass coffee table.

Signature Suite, 1 Bedroom (Classic)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (Chalet - Matterhorn View)

A modern bathroom with a skylight, granite countertops, a bathtub, and a large mirror.

Suite (Chalet - Matterhorn View)

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

Similar properties

A modern spa area with sun loungers and a view of a snowy mountain landscape.
BEAUSiTE Zermatt
Zermatt
  • Pool
  • Free breakfast
  • Spa
  • Pet friendly
9.8 out of 10, Exceptional, 542 reviews
$462 nightly
The price is $489
Nov 16 - Nov 17
Total with taxes and fees
BEAUSiTE Zermatt
Compare similar properties
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Bahnhofstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 1 min walk - 0.1 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Mountaineers Cemetery - 2 min walk - 0.2 km
  • St. Mauritius Church - 2 min walk - 0.2 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 106.1 miles/170.8 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pick-up
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off

Restaurants

  • ‪Elsie Bar - ‬1 min walk
  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Grand Hotel Zermatterhof

  • Grand Hotel Zermatterhof offers a fantastic location, putting you just a 5-minute walk from Matterhorn Museum and Mountaineers Cemetery. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or Ayurvedic treatments, and Gourmet Prato Borni, one of 3 restaurants, serves Regional cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 69 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*

Pets

    • Pets allowed*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Airport shuttle*
    • Free train station shuttle

Offsite

    • Area shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Conference space (398 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • Adjacent to a golf course
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.
Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 200.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 45 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5 stars.

Also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Does Grand Hotel Zermatterhof offer free cancellation for a full refund?

Yes, Grand Hotel Zermatterhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hotel Zermatterhof?

Yes, there's an indoor pool.

Are pets allowed at Grand Hotel Zermatterhof?

Yes, pets are welcome. There's a charge of CHF 45 per pet, per day.

Is parking offered on site at Grand Hotel Zermatterhof?

Sorry, there's no onsite parking at Grand Hotel Zermatterhof.

Is airport shuttle service offered by Grand Hotel Zermatterhof?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Grand Hotel Zermatterhof and nearby?

Have fun with nearby winter activities like downhill skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hotel Zermatterhof also has 2 bars and an indoor pool, as well as a sauna and a steam room.

Are there restaurants at or near Grand Hotel Zermatterhof?

Yes, there are 3 onsite restaurants, featuring Regional cuisine and garden views.

What's the area around Grand Hotel Zermatterhof like?

Grand Hotel Zermatterhof is located on the boardwalk/promenade in Zermatt City Centre, a short 5-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Grand Hotel Zermatterhof Reviews

9.8

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, wonderful, fantastic, and unforgettable with a great selection of dishes and a beautiful setting. (17 reviews)
  • The spa was described as incredible, fabulous, gorgeous, and perfect by multiple guests. (8 reviews)
  • The hotel's restaurants offered excellent food and service, with highlights including the piano player and singer. (6 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Service staff
Room
Location
Breakfast
View
Food
Spa

Reviews

Verified review

10/10 Exceptional

I have nothing but amazing things to say about this hotel. Everyone is SO nice. It’s gorgeous. Rooms are beautiful. Perfect spot in town. Indoor and outdoor bars are super fun. Live music is wonderful. Will definitely be back!
Verified review

10/10 Exceptional

Great staff and facilities. My family had a great time.
Verified review

10/10 Exceptional

The hotel is first class and the staff are even better. Truly special place
Verified review

10/10 Exceptional

The hotel and service were first class. Staff were very helpful and courteous.
Verified review

10/10 Exceptional

This stay was one of the best experiences I've had at many hotels in the last 30 years. The room was well kept clean and quiet. All staffs were very friendly and helpful. This was my first travel to Switzerland Alps area and noticed all villages had numerous flies flying around. But this hotel seemed making efforts to reduce their exposures to guests.
Verified review

10/10 Exceptional

The wind moved the window door outside my room and my view was cut in half. That is only thing. Overall this place is good, got the customers service that others hotels don’t have.
Verified review

10/10 Exceptional

Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +
Verified review

10/10 Exceptional

The acommodations were excellent and the restaurant Liusa service was superb.
Verified review

10/10 Exceptional

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.
Verified review

10/10 Exceptional

Great location and wonderful service. Piano bar and breakfast were great.
Verified review

10/10 Exceptional

Fabulous stay in Zermatt!! Everything was handled so well at this hotel! We were met at the train by Carlos who took care of everything! Check in was wonderful. The front desk staff were so personable and professional. Room was spacious; amenities well provided. Breakfast is very good. Piano player is such a nice addition. View of the Matterhorn while we ate. Singer in the bar in the afternoon is very good. Ate in the bar and Say Cheese. Very good staff and food. Easy to walk to countless other restaurants and stores. This is a fabulous hotel. Worth every penny. Would come back to Zermatt just to stay here!! Thank you for a great experience!
Verified review

10/10 Exceptional

Awesome property. Superb location.
Verified review

10/10 Exceptional

Fantastic service and excellent amenities!
Verified review

10/10 Exceptional

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!
Verified review

10/10 Exceptional

Stay in Zermatt

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.
Verified review

10/10 Exceptional

This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
Verified review

10/10 Exceptional

Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.
Verified review

10/10 Exceptional

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Verified review

10/10 Exceptional

Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Verified review

10/10 Exceptional

This hotel is extraordinary. The rooms are beautiful, the restaurants are excellent and the staff simply outstanding. One of the nicest hotels we have ever stayed in. Highly recommend this hotel if you are staying in Zermatt.
Verified review

10/10 Exceptional

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.
Verified review

10/10 Exceptional

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Verified review

10/10 Exceptional

Good central location. Good Spa. Rooms a little dated.
Verified review

10/10 Exceptional

In the the heart of Zermatt

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.
Verified review

10/10 Exceptional

The staff provides the perfect welcoming and elegant stay. Thank you.