Beautiful Location, Disappointing Service
A lovely older-style hotel in a beautiful location, full of historic charm. The reception staff were warm and helpful, but sadly, they were the highlight of our stay.
Service elsewhere was consistently indifferent and unwelcoming.
At the pool, we were completely ignored, collected our own towels and found our own sunbeds. When my husband asked for a lunch menu, the attendant remained engrossed in his phone, silently pointing towards a pile of menus without looking up. A €20 panino arrived on a disposable paper plate, and my husband even cleared his own plate afterwards.
The hotel advertises beautiful seaside swimming access, yet we were discouraged from using it without explanation.
At breakfast, I asked to enjoy a single coffee on the terrace overlooking the spectacular coastline — precisely why we had booked this hotel. The response was a curt "No." When I asked why, I was told using the terrace was too inconvenient, so we had to remain inside.
For a hotel charging premium prices and showcasing its terraces and sea access so prominently online, this was incredibly disappointing.
Ultimately, this felt like an expensive tourist trap, trading on its Amalfi Coast location and historic grandeur while offering very little genuine hospitality.
Beautiful surroundings cannot compensate for poor service and a complete lack of warmth or goodwill. A real disappointment.