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Hotel Universo

3.0 star property
City-center hotel, steps from Basilica of Santa Maria Novella

Choose dates to view prices

Located in the heart of Downtown, Hotel Universo offers a warm welcome with dry cleaning services and luggage storage. Connect to WiFi, explore nearby Cathedral of Santa Maria del Fiore and Ponte Vecchio, and enjoy express check-in and check-out.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry facilities
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Self parking
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
  • Bathtub or shower

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

Triple Room | Minibar, individually decorated, individually furnished, desk

Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hair dryer
Bidet
Private bathroom
Minibar
  • 248 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, individually decorated, individually furnished, desk

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hair dryer
Bidet
Private bathroom
Minibar
  • 193 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Minibar, individually decorated, individually furnished, desk

Classic Double or Twin Room

8.4 out of 10
Very good
(13 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hair dryer
Bidet
Private bathroom
Minibar
  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, individually decorated, individually furnished, desk

Superior Double or Twin Room

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hair dryer
Bidet
Private bathroom
Minibar
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Single Room

Classic Single Room | Minibar, individually decorated, individually furnished, desk

Classic Single Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hair dryer
Bidet
Private bathroom
Minibar
  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property

Hotel Rosso 23

  • Free breakfast
  • Pet friendly
  • Parking available
  • Free WiFi
8.8 out of 10, Excellent, 1,001 reviews
$104 nightly
The price is $131
Dec 1 - Dec 2
Total with taxes and fees
Hotel Rosso 23
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About the neighborhood

Map
Piazza Santa Maria Novella, 20, Florence, FI, 50123

What's nearby

  • Piazza di Santa Maria Novella - 1 min walk - 0.0 km
  • Cathedral of Santa Maria del Fiore - 6 min walk - 0.6 km
  • Ponte Vecchio - 9 min walk - 0.8 km
  • Piazza del Duomo - 10 min walk - 0.9 km
  • Uffizi Gallery - 13 min walk - 1.1 km

Getting around

  • Florence Airport, Peretola (FLR) - 23 min drive
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Florence Santa Maria Novella Station - 5 min walk
  • Porta al Prato Station - 15 min walk
  • Unità Tram Stop - 1 min walk
  • Valfonda - Stazione Santa Maria Novella Tram Stop - 4 min walk
  • Alamanni - Stazione Santa Maria Novella Tram Stop - 5 min walk

Restaurants

  • ‪giaogiao stazione firenze - ‬2 min walk
  • ‪Trattoria La Madia - ‬3 min walk
  • ‪The Fiddler's Elbow - Irish Pub - ‬1 min walk
  • ‪Banki Ramen - ‬2 min walk
  • ‪Shake Cafe - ‬1 min walk

About this property

Hotel Universo

When you stay at Hotel Universo, you'll be in a fantastic location, just a 5-minute walk from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. Also, Cathedral of Santa Maria del Fiore and Ponte Vecchio are within just a 10-minute walk. Fellow travelers say great things about the helpful staff and location. Public transportation is just a short walk: Unità Tram Stop is steps away and Valfonda - Stazione Santa Maria Novella Tram Stop is 4 minutes.

At a glance

DONE

Hotel size

    • 42 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 48 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Locally-owned & organized tours & activities
  • At least 80% lighting from LEDs

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

Renovations and closures

This property is closed from November 4 2024 to December 31 2025 (dates subject to change).

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Parking

  • Self parking costs EUR 48 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT048017A1SHCBGE33

National rating

This property has received its official star rating from the local rating authority.

Also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

Is Hotel Universo currently open?

This property is closed from November 4 2024 to December 31 2025 (dates subject to change).

Does Hotel Universo offer free cancellation for a full refund?

Yes, Hotel Universo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Universo?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Universo?

Yes. Self parking costs EUR 48 per night.

What are the check-in and check-out times at Hotel Universo?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What's the area around Hotel Universo like?

Hotel Universo is in Historic Centre of Florence, a short 1-minute walk from Unità Tram Stop and 7 minutes' walk from Cathedral of Santa Maria del Fiore. Travelers love the hotel's prime location.

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Hotel Universo Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Train station
Air conditioning
Parking
Piazza
Attraction
Restaurant
Car

What guests liked

  • Plenty of restaurants and food shops are available near the property. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Property was in great location, staff was friendly, overall the stay was very enjoyable
Thomas, 2-night trip

8/10 Very good

The place is well located.
Eric, 3-night trip

10/10 Exceptional

Staff was very helpful with suggestions for things to do, where to go etc.
Michael, 1-night trip

10/10 Exceptional

Great location.
Charles, 2-night trip

10/10 Exceptional

Great location, cute room with everything I needed. Staff was very helpful and easy to work with.
Tyler, 1-night trip

8/10 Very good

Nice location
Jason, 2-night trip

10/10 Exceptional

Recommend for location and facilities

Superb location, room and views. Lovely staff and really helpful.
Miss Tamsin, 2-night trip

8/10 Very good

It was a very good location. The windows did a good job at keeping the sound out.
Tony, 3-night trip

10/10 Exceptional

Perfect for a one stay close to the train. Staff was very polite and exceptionally helpful.
Annabelle, 1-night trip

10/10 Exceptional

Great stay Close to train, great pizza outside front door. Shower was a bit small if you are 6ft. Outstanding service, cool design.

10/10 Exceptional

Florence

Great location and great staff Room was cleaned daily with fresh towels
sandra, 3-night trip

10/10 Exceptional

Good location

Amazing very spacious room but no mirror in room and need a window too thanks
woei j, 2-night trip

10/10 Exceptional

Excellent 10/10.

The location is perfect. Step out of the airport and 50 meters away is the T2 tram that takes you right into the heart of Florence, get off at the final stop and the hotel is 50 meters in front of right at the beautiful square. The staff are helpful and lovely and the rooms are perfectly clean, we were lucky enough to get a view across the square.
Derek, 3-night trip

6/10 Good

Bathroom stinks of cigarette smoke, air conditioner in poor condition, overall was just good for us as it was a 1 night stay so mostly out and about.
Rhiannon, 1-night trip

8/10 Very good

The hotel is located very close to the train station and that makes it very convenient. It is a place that meets the basic lodging conditions. The staff is very friendly and willing to provide good service. The room is clean and spacious; Perhaps your furniture requires an update. In general terms it is a good place to spend the night.
Henry, 2-night trip

10/10 Exceptional

I booked my stay here literally a half an hour before getting off the train and was greeted with great hospitality and an easy check-in! My room was quaint, colorful, clean, and perfect for my needs! I wanted something in the heart of the city that would allow me to walk around and enjoy everything that Florence has to offer. It was literally in the heart of the city, and a five minute walk from the train station, which made it super convenient. I highly recommend staying here at this lovely and hospitable hotel.
Joyce, 1-night trip

10/10 Exceptional

The property was in a great location within walking distance from the train station. The room was fantastic. Had the room with a view of the square. Only thing was that there was no continental breakfast. For the price it could be added.
David, 5-night trip

6/10 Good

Need to be more friendly, cleaner, and offer some coffee for heaven’s sake!!!
Donnell, 2-night trip

8/10 Very good

When I reached the hotel, I was given a small room. Upon talking to the front desk about it, he told that the room is standard size by Italian measures. Nevertheless, he moved me to a bigger room. Very happy with this hotel.
Adham, 3-night trip

8/10 Very good

Small but efficient room on the 5th floor looking out onto the piazza, perfect location r/t dining, shopping, and sight-seeing and very walkable to train station and tram stop from airport. We could hear music and activities from the restaurants and piazza below until late, but that was mostly pleasant. Staff was excellent. Not luxurious but we’d recommend!
Cara, 2-night trip

8/10 Very good

Firenze Pisa

The room was l ocated on the 3.5 floor, there were stairs to go up from the 3rd floor or come down 1/2 a floor from the 4th, hard to explain. The room was older than expected and the plumbing in the bathroom sink was clogged
sergio, 2-night trip

6/10 Good

Nothing like the pictures used on the advertised and most of our outlets didn't work for some reason.
Cynthia, 3-night trip

8/10 Very good

Drinking water bottle in the room. Does not cost a fortune but seems someone cares. When you come back after a hot day as the weather is like these days.
RAJESH, 2-night trip

10/10 Exceptional

We had reservations for the nights of May 1st & 2nd but the busses from Greve in Chianti didn't run on May 1 because it was a holiday. We called and explained our plight and the hotel generously offered to change our stay to the 2nd & 3rd. That was very kind of them and they didn't have to do it. The staff was warm, welcoming, and helpful. Couldn't ask for more. Well done!
William, 2-night trip

8/10 Very good

Everything was excellent, except: Nothing in the room (coffee, etc) Some things are falling apart and lack maintenance. Very complicated to get to by car and park. Parking garages will take your car to another location and may change the price overnight without notice. Get a quote in writing. Again staff was awesome, very helpful and polite and willing to go the extra mile.
Xavier, 2-night trip