6/10 Good
Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
Oleg
Oleg, 7-night trip
The Ritz-Carlton Sanya, Yalong Bay
Luxury hotel with full-service spa, connected to a shopping center, near Yalong Bay Tropical Paradise Forest Park
Experience the luxury of The Ritz-Carlton Sanya, Yalong Bay near stunning Yalong Bay. Relax with a body wrap or detox wrap at SPA and take in ocean views from one of four restaurants. Guests appreciate the hotel's fun activities like bicycling, volleyball, and basketball as well as amenities such as a swim-up bar and shopping mall.
Excellent
Popular amenities
- Pool
- Spa
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Main amenities (12)
- Daily housekeeping
- On the beach
- 4 restaurants and 2 bars/lounges
- Full-service spa
- 5 outdoor pools
- Breakfast available
- Free children's club
- Free shopping center shuttle
- 24-hour fitness center
- Outdoor tennis court
- Sauna
- Steam room
For families (6)
- Children stay free
- Free cribs/infant beds
- Supervised childcare (surcharge)
- Children's pool
- Children's club (free)
- Playground on site
$273 nightly
$289 total
Mar 22 - Mar 23
Total with taxes and fees
Why we love this property
Beach bay retreat
This bayfront hotel sits on a sandy beach with ocean views. Visitors can play basketball onsite or enjoy nearby water adventures like kayaking and surfing.
Serene spa sanctuary
A full-service spa with couples treatment rooms offers aromatherapy and massages. After a hot stone massage, unwind in the sauna or rooftop garden.
Luxury coastal design
Art Deco elegance meets luxury at this beachfront hotel. The rooftop garden and elegant restaurants offer stunning ocean views.
Room options
Showing 18 of 18 rooms
1BR Club Ocean View Suite
Highlights
Balcony
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
- Sea view
- 1323 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
1BR Ocean View Suite
Highlights
Balcony
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
- Sea view
- 1367 sq ft
- Sleeps 3
- 1 King Bed
2BR Ocean Front Villa
Highlights
Yard
Balcony
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
- Sea view
- 2713 sq ft
- Sleeps 6
- 2 Double Beds
Resort View Room Double Double
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Garden view
- 700 sq ft
- 1 bedroom
- Sleeps 3
- 2 Double Beds
Deluxe Room Double Double
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Garden view
- 700 sq ft
- Sleeps 3
- 2 Double Beds
Ocean View Room Double Double
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Sea view
- 700 sq ft
- Sleeps 3
- 2 Double Beds
Lagoon Room Double Double
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- 861 sq ft
- Sleeps 3
- 2 Double Beds
Premier Ocean View Room Double Double
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Sea view
- 700 sq ft
- Sleeps 3
- 2 Double Beds
Club Ocean View Room Double Double
Highlights
Balcony
Outdoor play area
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
- Sea view
- 700 sq ft
- Sleeps 2
- 2 Double Beds
2BR Family Suite
Highlights
Balcony
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
- Garden view
- 1970 sq ft
- 2 bedrooms
- Sleeps 4
- 1 Double Bed and 1 Queen Bed
Deluxe Room King
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Garden view
- 700 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Premier Ocean View Room King
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Sea view
- 700 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
1BR Club Lagoon Access Suite
Highlights
Balcony
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
- Garden view
- 1324 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed
Club Ocean View Room King
Highlights
Balcony
Outdoor play area
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
- Sea view
- 700 sq ft
- Sleeps 2
- 1 King Bed
Lagoon Room King
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Lagoon view
- 861 sq ft
- Sleeps 3
- 1 King Bed
1BR Ocean Front Villa
Highlights
Yard
Balcony
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
- Sea view
- 1399 sq ft
- Sleeps 3
- 1 King Bed
Ocean View Room King
Highlights
Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
- Sea view
- 700 sq ft
- Sleeps 2
- 1 King Bed
Garden Villa
Highlights
Yard
Balcony
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
- Garden view
- 1399 sq ft
- Sleeps 3
- 1 King Bed
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About the neighborhood
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000
About this property
The Ritz-Carlton Sanya, Yalong Bay
The Ritz-Carlton Sanya, Yalong Bay is a great choice for your beach stay in Sanya, putting you near activities like snorkeling, surfing/body boarding, and parasailing. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and aromatherapy. Fresh 8, one of 4 restaurants, offers garden views and serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club, and a poolside bar.
At a glance
Property amenities
Room amenities
Special features
Frequently asked questions
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Get instant answers with AI powered search of property information and reviews.
The Ritz-Carlton Sanya, Yalong Bay Reviews
Excellent
9.0
Cleanliness
8.6
Location
8.8
Staff & service
8.8
Property conditions & facilities
6/10 Good
Old and Outdated Resort
the Hotel is very large and lacks a feeling of Luxury or intimacy;
Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive;
overall it is an OK hotel but would need a deep renovation and review of conditions and services;
i would not recommend this hotel
BAR
BAR, 1-night trip
6/10 Good
It’s fine, but not good
Very long check in time, overall understaffed hotel during holiday season
Malmgren
Malmgren, 3-night trip
10/10 Exceptional
Love it
Very nice hotel
Verified traveler
1-night trip
10/10 Exceptional
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Maribel
Maribel, 6-night trip
10/10 Exceptional
Die Mitarbeiter waren sehr freundlich und Hilfsbereit.
Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Daniel
Daniel, 6-night trip
2/10 Poor
worst hotel
This is the worst hotel I have ever stayed in
JIE
JIE, 1-night trip
4/10 Fair
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Grainne
Grainne, 10-night trip
6/10 Good
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Verified traveler
4-night trip
10/10 Exceptional
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
Verified traveler
3-night trip
6/10 Good
We were not happy with the balcony with a wall which was blocking the beautiful view.
Verified traveler
3-night trip
4/10 Fair
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Verified traveler
4-night trip
6/10 Good
This is a very beautiful resort.
I loved the food in the Sand Restaurant.
In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton.
The pools are very nice, however the massage jets don’t work.
The evenings are rather boring. Besides a DJ there is nothing going on.
The SPA center is gorgeous.
Verified traveler
3-night trip
10/10 Exceptional
Overall good, service met expectation, value over money
Verified traveler
3-night trip
10/10 Exceptional
Wonderful Ritz
Fantastic hotel. Rooms were huge and beautiful with great amenities.
Breakfast went on and on - it was amazing.
Several pools allowed privacy- beach was clean, water was great.
My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Roberta
Roberta, 3-night trip
8/10 Very good
Air conditioner is not cool in many rooms. Need to be improved!
Nice view, comfort and relax!
Verified traveler
2-night trip
10/10 Exceptional
RAS doc
Exceptionnel
Rien à dire
Philippe
Philippe, 3-night trip
10/10 Exceptional
Sanctuary in Sanya
The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English.
The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas.
It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
Verified traveler
4-night trip
6/10 Good
一般般，有點舊，二千多一晚不是很值
Tracy
Tracy, 2-night trip
4/10 Fair
not romantic service
The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
Verified traveler
1-night trip
10/10 Exceptional
Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
briendle
briendle, 1-night trip
10/10 Exceptional
Fantastic hotel and staff. Couldn’t have asked for more. Perfect if you’re after a resort holiday.
Michael
Michael, 2-night trip
8/10 Very good
房间隔音很差
酒店服务很好，地理位置也很好，但是自有沙滩太小。定的海景房，看海感受很一般。新翻新的房间虽然装修还不错，但是隔音太差，隔壁小孩打闹的声音十分清晰刺耳。酒店自助餐一开始觉得不划算，但后来去了海棠湾几家酒店自助餐之后，觉得丽思卡尔顿的自助餐是三亚酒店综合最好的。
TONG
TONG, 2-night trip
10/10 Exceptional
酒店设施不错 干净 并且不陈旧 亮点是早餐自助 太丰富了
Yifan
Yifan, 3-night trip
10/10 Exceptional
Great Stay in Sanya iconic property
we had a great stay at Ritz Carlton Sanya, the hotel is not brand new but has its charm, the staff is very helpful, pools and public areas are great, restaurants nice too.
Pierre
Pierre, 2-night trip
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