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Hyatt Regency Hakone Resort and Spa

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Reviews

9.4 out of 10
Exceptional

Mountain lodge calm, Hakone polish

In Gora’s hot spring hills, this low-rise sanctuary pairs dark woods, natural stone, and expansive glass for a hush that arrives fast. The massive, sunken Living Room draws guests in with an open fireplace and a lodge-like ease that feels confidently modern. Spa IZUMI deepens the reset with a citrus-scented Fruitherapy ritual inspired by Hakone’s natural ambiance.

  • Panoramic French dining

    An airy open-kitchen room frames the Hakone range through huge terrace windows.

  • Spa IZUMI rituals

    Begin with an herb-infused foot bath, then settle into signature restorative treatments.

  • Hakone by water

    Access a sightseeing cruise on Lake Ashi aboard a ship with historic-inspired interiors.
$253 nightly
The total price is $280
Aug 27 - Aug 28

Amenities

  • Dinner-only sushi counter with fine sake.
  • Daily happy hour with complimentary evening drinks.
  • Seasonal afternoon tea with Odawara citrus.
  • Stylish rooms with private terraces or balconies.
  • Two indoor hot-spring baths from Owakudani.
  • Luxury dog-friendly rooms with in-room crate.
These property details are summarized by AI

Why we love this property

Work-play paradise
This resort balances business with pleasure. It offers meeting rooms and workstations. Guests can unwind with spa treatments or soak in mineral hot springs.
Feast like royalty
Savor French cuisine and sushi across three restaurants. Couples enjoy private dining options. Buffet breakfast and a stylish bar satisfy all cravings.
Spa paradise
The full-service spa offers daily treatments including massage, aromatherapy, and hydrotherapy. Soothe away stress in the hot tub or mineral springs.

Room options

View all photos for REGENCY EXC TWIN

Hypo-allergenic bedding available, minibar, in-room safe, desk

REGENCY EXC TWIN

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Hypo-allergenic bedding available, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Hypo-allergenic bedding available, minibar, in-room safe, desk

Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 2 Twin Beds

Hypo-allergenic bedding available, minibar, in-room safe, desk

Executive Suite, 2 Twin Beds

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Regency, Executive Suite

Regency, Executive Suite | Hypo-allergenic bedding available, minibar, in-room safe, desk

Regency, Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds (Tatami)

Room, 2 Twin Beds (Tatami) | Hypo-allergenic bedding available, minibar, in-room safe, desk

Room, 2 Twin Beds (Tatami)

9.8 out of 10
Exceptional
(13 reviews)
  • 721 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds, Mountain View

Room, 2 Twin Beds, Mountain View | Hypo-allergenic bedding available, minibar, in-room safe, desk

Room, 2 Twin Beds, Mountain View

9.6 out of 10
Exceptional
(14 reviews)
  • Mountain view
  • 605 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Dog Friendly Deluxe Twin Room

Hypo-allergenic bedding available, minibar, in-room safe, desk

Dog Friendly Deluxe Twin Room

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (Dog Friendly)

Deluxe Room, 2 Twin Beds (Dog Friendly) | Hypo-allergenic bedding available, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds (Dog Friendly)

  • 783 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Museum of Art - 13 min walk - 1.2 km
  • Hakone Gora Park - 15 min walk - 1.3 km
  • Hakone Kowakien Yunessun - 2 min drive - 1.4 km
  • Hakone Open Air Museum - 4 min drive - 2.0 km

Getting around

  • Narita Intl. Airport (NRT) - 84.1 miles/135.4 km
  • Hakone Miyanoshita Station - 6 min drive
  • Hakone Ohiradai Station - 8 min drive
  • Hakone Gora Station - 16 min walk
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪箱根餃子センター - ‬3 min drive
  • ‪金沢まいもん寿司箱根強羅店 - ‬4 min drive
  • ‪鮨・天麩羅 風月 - ‬18 min walk
  • CAFE Ryusenkei
  • ‪奈可むら - ‬4 min drive

About this property

Hyatt Regency Hakone Resort and Spa

  • At Hyatt Regency Hakone Resort and Spa, you'll be just a 5-minute drive from Hakone Kowakien Yunessun and Hakone Open Air Museum. Guests can visit the spa to be pampered with massages, aromatherapy, or hydrotherapy, and Dining Room French, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include a bar/lounge, a hot tub, and a terrace. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 80 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
    • Dinner is not included in the half board rate plan for children age 12 or younger.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Free train station shuttle from 10:00 AM to 7:30 PM
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Private dining
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children's menu
  • Bed rails

What to do

  • Hot springs

Working away

  • Meeting rooms
  • Conference space (1141 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Designer stores on site
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Electronic bidet
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave (on request)
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Dining

Dining Room French - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required. Open daily.
Living Room - This lobby lounge serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 5566 per person

Pets

  • Service animals exempt from fees

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Does Hyatt Regency Hakone Resort and Spa offer free cancellation for a full refund?

Yes, Hyatt Regency Hakone Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hyatt Regency Hakone Resort and Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hyatt Regency Hakone Resort and Spa?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hyatt Regency Hakone Resort and Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Hyatt Regency Hakone Resort and Spa and nearby?

Onsite recreation at Hyatt Regency Hakone Resort and Spa includes hot springs. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hyatt Regency Hakone Resort and Spa also has a garden.

Are there restaurants at or near Hyatt Regency Hakone Resort and Spa?

Yes, there are 3 onsite restaurants, featuring French cuisine.

What's the area around Hyatt Regency Hakone Resort and Spa like?

Hyatt Regency Hakone Resort and Spa is a short 19-minute walk from Ōwakudani and 11 minutes' walk from Hakone Gora Park.

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Reviews

Hyatt Regency Hakone Resort and Spa Reviews

9.4

Exceptional

9.6

Cleanliness

8.4

Location

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel offers convenient and efficient shuttle service to and from the station and other locations. (27 reviews)
  • The restaurant served exceptional food, with many guests praising the delicious meals, especially the sushi and breakfast buffet. (29 reviews)
  • The breakfast buffet was consistently praised as delicious and exceptional by multiple guests. (23 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Onsen
Breakfast
Food
Restaurant
Taxi
Train station
Transportation
Cable car

Reviews

Verified

8/10 Very good

Very nice lobby area. Great with the shuttle buss. Good onsen facilities. Food was just ok in the Living room area. The breakfast was great. The view from the rooms are amazing.
Saba Muneer, 2-night trip
Verified

10/10 Exceptional

Great location, friendly staff and amazing property. No issues throughout our stay and the room, view was amazing. Definitely on my re-visit list.
Sameer, 1-night trip
Verified

8/10 Very good

Clean and friendly.
Jon, 1-night trip
Verified

10/10 Exceptional

This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.
Andy, 1-night trip
Verified

10/10 Exceptional

We loved the atmosphere. The fireplace in the living room smelled so good and looked cozy. The service was thoughtful and attentive. The room was spacious, and the view was amazing. The food and drinks were excellent. The bed was comfortable. I really liked the decor. Peaceful and serene.
Lisa, 1-night trip
Verified

10/10 Exceptional

Big rooms, clean, excellent and friendly service from all staff.
Khoo Boo, 2-night trip
Verified

10/10 Exceptional

Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.
Stephanie, 2-night trip
Verified

10/10 Exceptional

Very nice onsen - excellent sushi restaurant experience.
Charles, 2-night trip
Verified

10/10 Exceptional

A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend
mervyn, 2-night trip
Verified

10/10 Exceptional

Really enjoy the onsen! Staff was very friendly!
Ellisa, 2-night trip
Verified

10/10 Exceptional

We like the room, hot spring and food.
Xuan, 2-night trip
Verified

10/10 Exceptional

Good food great service
Anthony, 2-night trip
Verified

10/10 Exceptional

Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.
Debra, 2-night trip
Verified

10/10 Exceptional

The staff was very helpful and our room was really comfortable.
Nourafagh, 2-night trip
Verified

10/10 Exceptional

Great stay in Hakone

Great stay in Hakone, everything was perfect from the rooms to the japanese dinner to the onsen. Definitely a place to recommend to anyone looking for a quiet, relaxing place.
Ignacio, 1-night trip
Verified

10/10 Exceptional

The hot spring waters are excellent. It is quiet and they were very accommodating our early check in
Joan, 3-night trip
Verified

10/10 Exceptional

Excellent hotel! Food was great and staff was SO FRIENDLY and spoke great English. Rooms were incredibly spacious. We would stay here again!
Crystal, 1-night trip
Verified

10/10 Exceptional

The service level from all staff was simply amazing. It was a great hotel with great views of the mountains. It was the perfect place to stay and explore.
Shane, 2-night trip
Verified

10/10 Exceptional

Good service, free shuttle bus and staff are friendly and welcoming.
Zorigtbaatar, 1-night trip
Verified

10/10 Exceptional

Everything about the hotel is luxurious and clean!
Michael, 3-night trip
Verified

10/10 Exceptional

Great staff. Great facilities. Great onsen. Zero complaints at all.
Jeremy, 1-night trip
Verified

10/10 Exceptional

Great for relaxing! Very quiet and beautiful views!
Diane, 1-night trip
Verified

10/10 Exceptional

Great spa. Nice facilities
Joung, 1-night trip
Verified

10/10 Exceptional

This hotel is just wonderful. A great view of the mountains and a nice break to relax in between Osaka and Tokyo. Would definitely recommend and would come back! The food was also delicious and the staff was very attentive to our family and kids!
Alejandra, 2-night trip
Verified

10/10 Exceptional

Concierge staff were amazing . Many thanks
David, 3-night trip