Check-in was quick and easy with the self-check-in system, and I appreciated that they allowed me to check in about an hour early. I stayed in a private room with shared bathrooms.
Unfortunately, the bathroom situation was disappointing. There were three shared bathrooms, and none of them had shower gel in the dispensers. I notified the front desk on the first day, and the staff acknowledged it, but nothing was done. The next day, I checked again and the dispensers were still empty. I then told the cleaning staff twice, but they were never refilled during my stay.
I really don’t understand how such a simple request could be ignored after mentioning it multiple times. If bathrooms and showers are shared among guests, basic supplies like shower gel should be checked and refilled as part of the daily cleaning routine. What bothered me most was that several staff members acknowledged the issue, yet nobody actually took care of it.
The check-in experience was good, but the lack of attention to such a basic housekeeping issue was frustrating and disappointing.