We had a wonderful stay at the Hilton Buena Vista Palace thanks to the incredible staff—from the bellhops to the restaurant wait staff, everyone was welcoming, helpful, and truly went above and beyond. 10 stars for the team all around!
That said, our experience was definitely impacted by a large group of cheer guests during our stay. Unfortunately, they were loud, rude, and showed little regard for other guests, which made certain parts of the trip challenging. I understand that hosting large groups like this is lucrative for the hotel, but it definitely detracted from the otherwise relaxing atmosphere.
Still, we’re grateful to the Hilton staff who did their best to maintain a high standard of service despite the circumstances. Overall, a 10/10 for the team!