All hotels in Kissimmee, Florida, United States of America
1 room, 2 adults

Gaylord Palms Resort & Convention Center, Kissimmee

4-star4 stars
6000 West Osceola ParkwayKissimmeeFL34746United States of America

Suburban resort with 6 restaurants, near Disney Springs®
  • Free WiFi in lobby
  • Collect nightsFor every 10 nights, get 1 free!
Fabulous8.8
Amenities
Great amenities
Vibe
Awesome vibe
Location
Great location
Value for money
Value for money could be better
1112See all 1,112 Hotels.com reviews
From 4,941 reviewsTripAdvisor Traveller Rating

Gaylord Palms Resort & Convention Center, Kissimmee

from $161
  • Room, View
  • Room (Emerald Bay)
  • Room
  • Room, View (Emerald Bay Atrium)

At a glance

Key facts

Hotel size

  • This hotel has 1,416 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-4 AM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Offsite

  • Area shuttle *

  • Free theme park shuttle

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 6 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafés
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Water park
  • Number of outdoor pools - 2
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Free water park access
  • Children's pool
  • Number of spa tubs - 2
  • Waterslide
  • Steam room
  • Pool cabanas (surcharge)
  • Sauna
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms 65
  • Conference space size (feet) - 406662
  • Conference space size (meters) - 37780
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2002
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
Things to enjoy
  • In-room massage available
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • Smart TV
  • Netflix
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Relâche Spa

Soothe your senses and refresh your look at Relâche Spa. The "Best of Florida" services feature signature massages, exclusive treatments, the rejuvenating Bamboo Massage and the skin-reviving Intraceuticals Oxygen Facial. Also on offer are a sauna and spa tub, body scrubs and wraps, aromatherapy, manicures and pedicures, reflexology and waxing.

Dining

Old Hickory Steakhouse - This restaurant serves dinner only.

MOOR - This seafood restaurant serves lunch and dinner.

Villa de Flora - This family restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, and dinner.

Wreckers Sports Bar - This sports bar specializes in American cuisine and serves lunch and dinner.

Recreation

On Site

  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby

Gaylord Palms Resort & Convention Center, Kissimmee’s small print

Also known as

  • Gaylord Palms
  • Gaylord Palms Kissimmee
  • Gaylord Palms Resort
  • Gaylord Palms Resort Kissimmee
  • Palms Gaylord
  • Gaylord Palms Hotel Kissimmee
  • Gaylord Palms Orlando
  • Gaylord Palms Resort Orlando
  • Gaylord Resort

Policies

All taxes and fees are included in the room rate for any reservation where payment is made at time of booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 22.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Health club access
  • Fitness center access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • In-room bottled water
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 22.00 per night with in/out privileges

Valet parking costs USD 33.00 per day with in/out privileges

Rollaway beds are available for USD 30 per night

Breakfast costs between USD 10.00 and USD 25.50 for adults, and USD 10.00 and USD 25.50 for children (approximately)

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 14.99 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 14.99 per day (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Gaylord Palms Resort & Convention Center, Kissimmee

Top spots nearby

Recommended by this property

  • Disney Springs® (26-minute walk)
  • Celebration Golf Club (27-minute walk)
  • Epcot® (41-minute walk)
  • Disney's Animal Kingdom® Theme Park (4 mi / 6.4 km)
  • Gatorland® (8.1 mi / 13 km)
  • Universal’s Islands of Adventure™ (9.5 mi / 15.3 km)
  • Universal Studios Florida™ (9.8 mi / 15.7 km)

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 20 min drive
  • Orlando, FL (MCO-Orlando Intl.) - 23 min drive
  • Orlando Station - 22 min drive
  • Kissimmee Station - 23 min drive
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Area shuttle (surcharge)
  • Free theme park shuttle

Recent reviews

Fabulous 8.8 From 1,112 reviews

Gaylord Palms Resort & Convention Center, Kissimmee
Fair4.0
Gaylord Palms was a Disappointment
We’ve been looking forward to a stay at Gaylord Palms for years. We finally had a opportunity to visit for a night. Unfortunately, we were disappointed in our visit from the moment we arrived. We had to wait just short of 45 minutes to check in. We had to wait in a line of about 75 people. We finally checked in and were given a king size bed, after requesting two queen for our family of 4 (two big boys ages 10 and 13). When I asked if room had sleeper sofa the only response was given was all our rooms sleep 4. So I repeated my question to receive the same answer. Our room was nice but there was NO sleeper sofa. They delivered a twin cot to our room. We had to sleep with our 10 year old in between us not ideal. There is limited places to eat because most of the restaurants were closed and when we’re finally found somewhere to eat the service was slow and had about 4 different servers in the same sitting. The food was pricey and not the greatest. We then went out for a late dinner and nothing was open except for room service and sports bar again, it was 10pm on a Saturday. To put an end to our visit, I called to request a late check out. After waiting 15 minutes for call to be attended to we were told only option for late check out was until 2pm there was a fee of $75 or $150 until 6pm. There were other guest complaining in the lobby as well.
A Traveler, us1 night trip
Gaylord Palms Resort & Convention Center, Kissimmee
Good6.0
Mixed bag. Disaster check-in.
Went to check in at 3pm and it took an hour to get through the check-in line and get our room. Upon arriving at our room (my husband and I do a complete check before we place our 20 month old on the ground) and found a huge mess of bodily fluid near the bathroom. (picture below). Called down to the front desk and asked to change rooms...and again had to wait for another 25 mins in line to get new room keys. By the time we got to our new room (on a floor where you walk down the hallway to a moldy smell and an industrial fan setup to dry carpet) We were exhausted and ready to hit the pools, except for the lightning storm that closed the pools. For all the bad luck, we would have loved to spend our wasted 2 hours enjoying the pool as we had planed. The pictures looked amazing. The new room was clean and nice and the check-in staff was friendly. Was a terrible way to see this hotel as we really really were looking forward to enjoying it and making it a vacation hotel. We ate dinner at the mediterranean buffet and actually enjoyed it. The food was good! We are not typical buffet eaters so we were surprised. Our waiter was fun and friendly and we were happy we ended up there. If the breakfast price was more reasonable we would have dined again for breakfast. All in all, I can't give this hotel a good review. I'd love to go back and try again maybe. Maybe. Sucks to pay resort fee and not even enjoy the resort. We easily could have had 2 full hours except for the check-in disaster.
A Traveler, us1 night trip
Gaylord Palms Resort & Convention Center, Kissimmee
Exceptional10.0
Wonderful!
The place was wonderful & staff was helpful
A Traveler, us1 night trip
Gaylord Palms Resort & Convention Center, Kissimmee
Fair4.0
Never again...
Service sucked, check in took 45 minutes because the line was 100 people deep. Valet had 50 cars waiting to pull in... restaurants had 4 things on menue.
Hayden, us1 night trip
Gaylord Palms Resort & Convention Center, Kissimmee
Exceptional10.0
Outstanding
Immediately booked another room for the following weekend!
rose, us1 night trip

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Gaylord Palms Resort & Convention Center, Kissimmee

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