Hyatt Regency Grand Cypress, Orlando

Poor service, no replenishment of the amenities

Nice place and great location

Beautiful and plenty of things to do

The room was really nice. But, i don’t understand why there were no trash liners in the trash cans and the covers on the beds were very thin. Also, when we came back to the room our room was always serviced, but it was cold each time we came back into it. The pool was also very cold. It was not warm at all. However, the pool was very neat and clean and it was the main reason we booked this hotel. However, the staff are very reserved and never smile. The staff made it feel like it was not a very friendly atmosphere bc when we first got to the hotel the gentleman who took our luggage passed us off to another person after he was tipped. If we knew this we would have never tipped him. He was also unkind to my mother when she asked him where a store was. It seemed like he was to good to give her directions and I really felt he looked down on her too. And, not once during our entire stay were we greeted or told a friendly hello. I felt the staff cared more for the fancy wedding party guests who were there the first two nights we were there than the other guests. I also felt judged too bc everyone at this hotel seemed very stuck up. I did not like the atmosphere at all. We paid a lot of money for this hotel. I would like a warm happy atmosphere that is laid back. I did not interpret this here. Also, it was nice physically but the building does feel a bit dated and not as grand as the pictures on the website too. Finally, the staff at the bar are rude and I wasn’t drinking either.

Very nice hotel. Everyone was very friendly and helpful. Would definitely go back