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Tiloreza Volcanoes Ecolodge

Photo gallery for Tiloreza Volcanoes Ecolodge

Outdoor pool
Standard Room | Terrace/patio
Premium Suite | In-room safe, laptop workspace, iron/ironing board, free WiFi
Luxury Cottage | Living room | Flat-screen TV
Premium Suite | Terrace/patio

Overview of Tiloreza Volcanoes Ecolodge

Tiloreza Volcanoes Ecolodge

3.5 star property
Mountain guesthouse in Cyuve with spa and outdoor pool
10.0 out of 10 Exceptional
10.0/10 Exceptional

1 verified Hotels.com guest review

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Musanze-Kinigi Road, Ruhengeri, Cyuve, Northern Province
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Room service
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Laundry service
  • Multilingual staff
Feel at home
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Flat-screen TV
  • Dry cleaning/laundry service

Room options

About this area

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • La Paillotte - 5 min drive
  • Crema - 4 min drive
  • Amikus Coffee & Pizza - 5 min drive
  • Italian Restobar - 5 min drive
  • House of Beer - 5 min drive
Map

About this property

Tiloreza Volcanoes Ecolodge

Tiloreza Volcanoes Ecolodge offers an airport shuttle (available 24 hours) for USD 150 per vehicle one-way. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge and a terrace are other highlights.

Languages

English, French, Portuguese, Spanish, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • There is no front desk at this property
  • The host will greet guests on arrival
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Hiking/biking trails
  • Ecotours nearby
  • Cave exploring nearby

Services

  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Full-service spa

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the guest house's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. The spa is open daily.

Dining

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 5 to 20 for adults and USD 5 to 20 for children
  • Airport shuttle service is offered for an extra charge of USD 150 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for USD 100.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and lunch.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

Tiloreza Volcanoes Ecolodge Cyuve
Tiloreza Volcanoes Ecolodge Guesthouse
Tiloreza Volcanoes Ecolodge Guesthouse Cyuve

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Tiloreza Volcanoes Ecolodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Tiloreza Volcanoes Ecolodge?
Yes, there's an outdoor pool.
Are pets allowed at Tiloreza Volcanoes Ecolodge?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Tiloreza Volcanoes Ecolodge?
Yes, there's free self parking.
Is an airport shuttle service offered by Tiloreza Volcanoes Ecolodge?
Yes, an airport shuttle is available. The charge is USD 150 per vehicle one-way.
What are the check-in and check-out times at Tiloreza Volcanoes Ecolodge?
You can check in from 3:00 PM - 10:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Tiloreza Volcanoes Ecolodge and nearby?
Have fun with on-site activities such as mountain biking and hiking. Additional recreation nearby includes cave exploring and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Tiloreza Volcanoes Ecolodge also has a garden.
Are there restaurants at or near Tiloreza Volcanoes Ecolodge?
Yes, there's an on-site restaurant that offers local and international cuisine.
Does Tiloreza Volcanoes Ecolodge have any outdoor private spaces?
Yes, every room features a balcony or patio.

Reviews

10.0

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

8.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Good place to stay near the Volcanoes park
I loved this place—prolific bird life in the garden, including sunbirds. Good restaurant with a view. Friendly and helpful staff. Better priced than similar venues.
2-night trip
Verified Hotels.com guest review